Thays Braveson Email & Phone Number

Kingsholme, Qld, Au

North Sydney, New South Wales, Australia

Key Achievements:- Received Top Franchise awards in 2022, recognizing outstanding performance and contributions.- Supported Zenith Hub implementation among franchisors , an online storefront that increases customer engagement.- Achieved the highest franchisee satisfaction result (76%) in the last 17 years, highlighting exceptional leadership and support.- Designed and executed a comprehensive training program for owners and operators, leading to a significant 10% reduction in process errors and improved operational efficiency.Responsibilities:- Created and implemented projects to drive profitable sales growth within a defined list of Kwik Kopy stores.- Oversaw and managed ongoing projects to ensure franchisees followed the franchisee's best practices and policies.- Built and maintained strong relationships with owners, key staff members, and stakeholders, fostering collaboration and ensuring mutual success.- Contributed to sales reporting, business planning, and projects, assisting store owners in setting sales targets, measuring performance, and implementing corrective actions when needed.- Developed and executed new projects to address operational issues within franchisee operations.- Conducted analysis to identify new product and service opportunities to enhance the stores' portfolio.

North Sydney, New South Wales, Australia

Key Achievements:- Successfully supported Print Speak project, providing real-time access to comprehensive metrics and enhancing decision-making capabilities.- Developed and implemented a new price strategy, resulting in a significant 10% increase in business profitability.- Elevated sales with TOP 4 customers to secure the position of TOP 1 customer, generating an additional $36K in annual revenue.- Created and executed a solution-focused sales strategy, leading to a remarkable 32% revenue growth within the first year.Responsibilities:- Maintained excellent customer service through prompt attention, high-quality service, and regular follow-up to gauge satisfaction and identify additional needs.- Ensured customers were fully informed of any changes or issues related to their orders, maintaining transparency and proactive communication.- Implemented traceability systems to track raw materials, work in progress, and finished products, ensuring accurate linkage to customer/work order numbers.- Developed existing customers to maximise their buying potential, nurturing relationships and identifying up-selling opportunities.- Proactively pursued and maximised sales opportunities, leveraging market knowledge and customer insights to drive revenue growth.- Provided leadership and development support to the team, aligning their efforts with company goals and objectives.

Key Achievements:- Implemented project performance metrics and reporting mechanisms, enabling data-driven decision-making and continuous improvement, resulting in the ability to measure success rates accurately.- Introduced a rewards and recognition program for the mining wagons team, leading to a significant 7% decrease in employee turnover.- Established a performance group, combining experienced and young staff members, to enhance knowledge sharing and collaboration. Achieved a remarkable 56% increase in work satisfaction within the department within the first 3 months.Responsibilities:- Monitored the progress, resource allocation, deadlines, and budget of HR projects, ensuring their timely and successful completion.- Provided regular reports on project status to the team and key stakeholders, facilitating effective communication and transparency.- Cultivated strong relationships with clients and stakeholders, ensuring their satisfaction with project deliverables and maintaining open lines of communication.- Updated company policies and delivered training based on the implementation of projects, ensuring alignment with organisational goals and objectives.

Key Achievements:- Managed and completed a $10M project on budget, ensuring adherence to financial constraints.- Achieved significant customer satisfaction improvement from 86% to 93% through effective project management and delivery.- Implemented a strategic project that reduced production costs by 2.3% in the pelletising process by minimising waste through new installations.- Led a project portfolio of 8 simultaneous initiatives, prioritising tasks and allocating resources according to strategic objectives.- Ensured the maintenance of ISO 9001 certification by leading a project team through adherence to quality standards.Responsibilities:- Conducted research to explore the mining industry's innovative processes and operational enhancement techniques.- Created and managed projects utilising Gantt Chart, ensuring efficient progress tracking and resource allocation.- Monitored project progress, resources, and deadlines, providing regular reports to the project team and key stakeholders.- Controlled project budgets per department, ensuring financial compliance.- Cultivated and maintained strong relationships with clients and stakeholders, ensuring their satisfaction with project deliverables.- Identified and mitigated potential risks to project success, proactively implementing measures to minimise negative impacts.

Master Of Business Administration - Mba, Project Management, Master

Bachelor Of Engineering - Be, Production Engineering

Certificate Iv In Marketing, Business Administration And Management, General

Certificate Iii In Business, Business Administration And Management, General