Tim Duffield Email & Phone Number

Brisbane, Qld, Au

Brisbane, Qld, Au

Brisbane, Queensland, Australia

As a Subject Matter Expert, I work daily with some of Microsoft's biggest government and private sector customers across Australia and New Zealand.My responsibilities include delivering best practice advice and guidance for deployments, assisting customers to overcome roadblocks during projects, and in-depth product demos for sales teams.My relationship skills are demonstrated on a regular basis through leading high-level discussions with technical teams and senior business leaders. I've also received public recognition several times from customer stakeholders and Microsoft management.

Brisbane, Queensland, Australia

My role with Servco covered many aspects of leadership including project management, team leadership, technical leadership, IT process optimisation, and more.Servco is a US company who had acquired 11 different Australian companies, and I was responsible for migrating their full IT stack into Servco's Microsoft cloud. I also developed and deployed Microsoft's latest identity security technologies including Conditional Access and Passwordless.Other projects I was responsible for include device management through Intune, a complex intranet across all business units using SharePoint Online, plus several automation projects for business optimisation.

Brisbane, Queensland, Australia

During my employment with Revo Group I was responsible for deploying Microsoft's latest cybersecurity technologies including Conditional Access, Passwordless and Multi-Factor Authentication. I also deployed a device management solution through Microsoft Intune for Windows, iOS and Android devices.Additionally, I was the development lead for an engineering app which ran complex calculations to determine the size of pole needed and the depth it had to be buried based on technical factors including soil type, elevation, attached objects, etc.

Brisbane, Queensland, Australia

Intergen brought me in during a major migration project for SharePoint 2013 to SharePoint 2019. The company had used SharePoint extensively for many years and had many forms and workflows throughout their environment making it impossible for a simple 'drag and drop' migration.The project was all handled in-house which resulted in the timeline far exceeding initial expectations. I was brought in to get the project back on track and completed as soon as possible.My responsibilities included designing and deploying new intranet sites, redesigning workflow automations, developing complex forms, and re-deploying complex security policies and controls.Before completing my contract, I also developed new forms and workflows for other business processes I had observed for improved processes and workflow.

Coorparoo

1ICT was a large Managed Service Provider (MSP) who were bought out by NTT, one of the biggest tech companies globally. My role as Senior Systems Engineer was to support some of 1ICT's large national customers on cloud projects including M365, Azure, SharePoint Online, etc. I was also the team lead for 1ICT's helpdesk team supporting them with Level 3/4 technical issues.My responsibilities included leadership, technical lead, managing customer / stakeholder relationships, both in-person and remote.

Toowoomba, Australia

Toowoomba, Australia

Toowoomba, Australia

Toowoomba & South East Queensland

• Awarded Dell Engineer responsible for on-site repair and maintenance of Dell laptops, tablets, desktops and servers.• Certified McDonalds Contractor retained on-call 24/7 fortnightly for on-site support. Replacement and configuration of all store technology as necessary, from POS machines to servers.• Certified Lenovo Engineer responsible for on-site repair and maintenance of Lenovo laptops, tablets and desktops.• Regular live and daily data reporting.

Toowoomba, Australia

• Demonstrated strong customer service through daily staff and student support• Ability to confidently troubleshoot any range of problems involving laptops, desktops, printers, software and smart devices• Proven reliability in on-going feedback and accountability to the IT Manager• Providing support to Network Administrator with database maintenance and upgrading• Ongoing analysis and support to the IT Manager regarding new hardware technologies and software solutions• Designed, Developed and implemented a database to manage all Fairholme College’s Dell service requests, including automated job logging and automated notifications at relevant intervals.• Involvement in the roll-out of Windows 8, 8.1 and Office 2013 to all staff and students• Support in the implementation of NBN

Toowoomba, Australia

• Sold the Subaru & VW brand and product • Provided excellent customer service to meet sales targets and customer needs• Managed coordination and movement of inventory in structure with time schedules and deadlines

Toowoomba, Australia

• In-Store repairs and troubleshooting• One-to-one customer support for any range of computers and electronics• Successfully sold products across a range of departments• Generated increased customer sales through establishing a strong reputation for customer satisfaction • Marketed through in-store signs and merchandising• Managed staff which included delegating tasks• Resolved customer disputes• Prepared weekly and monthly sales and stock reports• Delivered ongoing staff training and professional development to ensure staff had up-to-date product knowledge

Diploma Of Business And Commerce, Business/Commerce, General

Majors: Management, Marketing

Bachelor'S Degree, Information Technology

Major: Networking & Security

Certificate Iii, Information Technology

High School/Secondary Diplomas And Certificates, Year 12