Coffee roaster, green coffee buyer, wholesale manager, cafe manager, barista, trainer, SCAE brewing intermediate. SCAE Sensory intermediate, social media.

Bread and Meat Cambridge Restaurant ManagerKey Achievements and Responsibilities.. Taken restaurant from conception to a top 5 place on Tripadvisor. Instrumental in boosting profits by increasing per head spend.. High level Barista and Barista trainer.. Optimised the Craft beer offering to ensure the correct products with good profit margins.. Managed small team ensuring customer service standards are exceeded, as shown on Trip advisor reviews.. Ensured the correct look and feel of the restaurant by advising on Uniforms, decor and food options.

Product Optimisation ATM In this role my main duties were as follows;Working with retailers over the phone and face to face, that needed extra support in order to build, maintain or recover transactions, including; teaching best practice, monitoring and escalating equipment failure issues, changing commercial terms, repositioning equipment or any other factors that may be required to increase revenue.Reviewed decommission requests from retailers with a view to saving and reinvigorating underperforming sites.Handled all retailer queries and complaints regarding the terms of their contract and commercial terms.Visited sites and had direct contact with our agents in the field to help increase understanding and performance of their ATM. Created a range of reports, and presented them to the management team, regarding the performance of the ATM estate.Secondment contract resign team ( 3 months)In this role my main duties were as follows;Administration, contract checking and objection handling, for the resigning of Paypoints existing retailers, for a further 5 year period.Creating a reporting system and administration, for the contract resign process.Managing the mail out process to the entire estate, to encourage the return of existing contracts. Credit and Debit administratorIn this role my main duties were as follows;Making outbound sales calls to retailers and small businesses, selling the benefits of a credit and debit card service.Compiling daily and weekly reports on targets, and communicating findings to the product manager.Monitoring and reporting of competitor deals and activity.Implementing promotional mail outs to prospective clients.Liaising with the field team to support them with product knowledge, and authorise commercial deals that were outside the standard criteria.Monitoring and reporting on the success and quality, of issued leads and promotions.

in this role was to handle incoming and outbound customer service calls and processing orders for a wide range of products

Managing and creating broadband orders

ACHIEVEMENTS: Handling Tech, Customer care and Sales calls / emails for an extremely diverse customer base. Consistently meeting targets, to achieve excellent customer service, within strict business targets. Team Senior, acting as first point of contact to new and less experienced team colleagues to help develop their personal skill base. Analysis of new campaign to measure impact upon customers and support desk. Testing of New CRM system to ensure on go live all problems eradicated.

In this role my responsibilities were as follows;Managing the shop floor, dealing with issues from both staff and customers.Designing, and running training programs for new starters and existing employees. Demonstrating a comprehensive knowledge and understanding of the direction, goals and targets for the department and branch.Participating in learning, coaching and team work exercises.Embrace change, take calculated risks to pursue continuous improvement and lead by exampleGained valuable knowledge and have witnessed the rise and success of various technological and digital platforms in the UK.Have been working with and around up to date technological products, including mobile telephones for the majority of my time at John Lewis.Have been through many training sessions which include new employee coaching and positive thinking courses.