➤ Managing office and fieldwork daily operations while overseeing project estimating and making customer sales.➤ Driving new business development and relationships through phone calls, referral follow-up, networking, and website.➤ Overseeing project scheduling and ongoing communication with field superintendents and subcontractors/vendors.➤ Managing all social media marketing and advertising through Facebook, Instagram, and the company website.➤ Creating and executing work documents including terms and conditions, customer contracts, estimating, and invoicing.➤ Effectively leading the prioritization of projects and using cost/benefit analysis to proactively manage business demand.➤ Answering customer questions, resolving issues, and acting as primary escalation point for problem resolution.➤ Directing and handling all aspects of project management for each project from start to finish to be on time/on budget.

➤ Provided binding and servicing coverage on multiple commercial lines of coverage as well as for personal policies.➤ Managed and developed commercial client insurance accounts through quarterly meetings, reviews, and renewals.➤ Worked with underwriting, claims, surplus line brokers, and renewals to meet or exceed annual sales projections.➤ Specialized in commercial insurance for general contractors, subcontractors, retail business owners, and real estate.➤ Accommodated insurance requests and explored new value opportunities to optimize insurance agency reputation.➤ Verified clients were appropriately insured throughout the year to account for business, revenue, and employee changes.➤ Maintained 33 accounts along with new and existing clients obtained through promotions and referral discounts.➤ Handled all claims, ensured adequate coverage, and performed payroll reviews for large and small commercial accounts.➤ Used consultative selling techniques and displayed consistent, positive attitude towards customers and colleagues.➤ Created written service timelines to make sure each client was on track to meet yearly business growth objectives.➤ Provided access to and issuance of unusual insurance coverages to better serve customers and their unique needs.➤ Continually developed new business relationships through phone calls, referral follow-up, and website inquiries.➤ Maintained client retention through strong relationship building, continual timeline reviews, and servicing.➤ Managed administrative tasks, handled payments of policies, and oversaw cancellations and reinstatements.

➤ Hired, trained, and mentored a staff of 8 employees and tradesmen as well as provided leadership and team building.➤ Managed all accounting and required financial reporting duties including creating and reviewing P&L statements.➤ Analyzed sales reports as well as adjusted sales activities or expenses to meet budgets and ensure profitability.➤ Oversaw human resource functions and policies to meet state and federal laws and regulations including wage reporting.➤ Ensured adherence to schedules and budgets while meeting all project specifications and quality standards.➤ Created business and marketing plans to maximize revenue and developed strategies, sales forecasts, and budgets.➤ Supported sales efforts through creating advertising, industry networking, and developing key client relationships.➤ Led weekly production and subcontractor meetings designed to coordinate work to meet construction schedules.➤ Issued notices of non-compliance to contractors for work quality or scheduling and ensured deficiencies were corrected.➤ Oversaw all work on site, placed orders for materials, and ensured equipment or other resources needed were on site.➤ Designed, implemented, and taught all employee training in work performed as well as led safety training procedures.➤ Maintained client retention and obtained referrals through strong relationship-building and networking skills.

➤ Life & Health Insurance Agent – Commonwealth Planning, Virginia Beach, VA – 03/2010 to 09/2010➤ Project Manager – Data Cable Technologies, Chesapeake, VA – 09/1998 to 02/2010