➤ Overseeing the scheduling of repairs/mechanics, validating equipment and machines, and managing product launches.➤ Ensuring written procedures are complied with, completing batch setup and execution, and studying new products.➤ Complying with daily logbook requirements as well as continuously implementing documentation systems.➤ Training team members, developing standard operating procedures, and implementing cGMP/OSHA requirements.➤ Preparing the production floor, testing new products, and strategically supporting everyday production operations.➤ Efficiently executing and launching Serializations system in a pharmaceutical environment.➤ Implementing protocols and procedural controls for the operation of project systems and team member guidelines.➤ Troubleshooting production incidents, communicating impacts of production incidents, and recommending solutions.➤ Effectively hosting technical training programs and self-directed learning activities.➤ Effectively maintaining system documentation and resolving complex problems in a highly technical environment.➤ Consistently responding to escalated tickets from Tier I support staff to issues that impact business operations.➤ Supporting clients by handling issues including providing feedback to clients to enhance sales/business awareness.➤ Acting as main point of contact for staff and partnering with managers to ensure continuous quality improvement.➤ Continuously managing and meeting key performance indicators and quality metrics for partner integration strategies.➤ Analyzing and building recommendations to optimize production integration with external services and solutions.➤ Maintaining a high level of client satisfaction through professionalism and implementing strong analytical skills.

➤ Mechanic – Johnson & Johnson – 01/2007 to 05/2008➤ Packaging Mechanic – Pfizer, Inc. – 01/2000 to 12/2006