Darrel Davis Email & Phone Number

Surprise, AZ, US

Surprise, Arizona, United States

As the founder of the Global Media Trust Alliance, it is my responsibility to drive the organization to a position within the technology industry to provide effective guidance around governance for artificial intelligence. The primary mission currently focuses on authenticating GenAI output but will eventually develop into IP protections, dataset training.

Phoenix, Arizona, United States

• Managed all support aspects of core banking, document archive, anti-money laundering, statement/notice delivery and robotic process automation utilities
• Implemented software upgrades and coordinated testing with business partner LOBs
• Liaised 3rd Party vendor support for systems that were hosted offsite and acted as Relationship Manager for essential financial vendorso Conducted an established cadence of SLA reviews and held vendors responsible for.
• Expanded team support capabilities to encompass new applications as necessary
• Effectively managed a blend of Waterfall and Agile workflows when required
• Proposed, launched and streamlined workflow ingestion processes on JIRA and Azure DevOps in order to accommodate repeatable service requests that existed beyond the ServiceNow catalogue

Phoenix, AZ

Phoenix, Arizona, United States

Tempe, Arizona

Phoenix, Arizona

• Operational oversight of the ATM/Debit Claims Operations LOB including all relevant reports, processes, volumes, timeliness and trends
• Responsibilities include ensuring all customer transaction disputes within the LOB are processed within established Regulatory and procedural timeframes
• Oversight of the LOB includes over 200,000 individual disputes and $75MM in outstanding funds at any given time
• Design and participate in multiple operations projects and initiatives with the proposed outcome of reducing volumes, risk and operational costs while simultaneously striving to increase Customer Satisfaction and.
• Support all aspects of the LOB’s technical systems and partnered with off-site support liaisons to draft and implement Disaster Recovery Plans and systemic work-arounds

Phoenix, AZ

• Responsible for performance and corporate education of 20+ direct reports
• Oversaw timely processing of customer transaction disputes in excess of $21MM in annual risk potential
• Individually responsible for managing an annual loss plan of $3.5MM and steadfastly beat this target Year-over-Year
• Monitored team accuracy and adherence to internal SLAs, Federal Regulations and Merchant Processing Servicing Guidelines (VISA, MasterCard, Pulse, Star, etc.)
• Investigated and resolved any executive escalations originating from my personnel and advised Senior Executives up to and including the Office of the CEO
• Presented performance metrics and subsequent action plans along with various other operations-related updates and initiatives in monthly business reviews to Senior Executives

• Developed and enacted audit policies and procedures for customer debit/credit claims
• Oversaw weekly compliance inbound/outbound phone audits and ensured they were completed in accordance with corporate guidelines and federal regulations
• Trended error categories applied to audits and regularly informed all affected Lines of Business
• Reviewed weekly status reports with leadership personnel and reacted to proposed corrections to processes
• Conducted workshops with peers in order to better manage and retrieve historical audit data
• Educated other analysts on best practices in order to guarantee accuracy and efficiency

• Provided project guidance to junior developers, technicians and other personnel in accordance with project requirements
• Researched and devised avenues of approach in order to develop marketable turn-key solutions
• Managed all resource, technical and financial aspects of approved projects
• Collaborated with clients to ensure an accurate product or service was delivered
• Conceived new revenue streams from established products or services
• Implemented corporate Disaster Recovery Plans for internal use and as a client-side service offering

Scottsdale, AZ

• Self-prioritized daily tasks based on effectiveness to overall department productivity
• Closely integrated with Project Management to achieve short- and long-term deployment/productivity goals
• Closely integrated with Quality Assurance to ensure production-cycle projects were error-free
• Administered systems utilizing: Windows 95/98, Windows NT 4.0, Windows 2000 (Professional / Server / Advanced Server), and Windows XP Professional
• Orchestrated WAN-wide migration of all production servers and desktops from Windows 95/98 and Windows NT 4.0 to Windows 2000, Windows XP and Active Directory
• Audited and enforced compliance between enterprise software licenses and usage

Global

• Oversaw the timely and accurate repair of all computer-related equipment inducted into the maintenance cycle while maintaining a negligible rejection rate
• Partook in WAN-wide migration of the entire Headquarters Camp Fuji, Japan intranet from Banyan Vines Token Ring to standard CAT-5 Ethernet
• Assisted all personnel under my charge to include performing individual evaluations on a monthly basis and providing technical direction to those requiring assistance
• Awarded the Navy Achievement Medal for leadership and control of I-MEF system procurement, assembly and delivery prior to Y2K

Associate'S Of Business Administration, Operations Management

Electrical/Electronics Maintenance And Repair Technology

Education record