It- Executive
Current• Troubleshooting hardware and software issues.• Contacting clients to find out the nature of the problem.• Traveling to the client’s location or connecting via a remote link.• Installing and maintaining hardware and computer peripherals.• Installing and upgrading operating systems and computer software.• Troubleshooting networking and connection issues.• Advising on software or hardware upgrades.• Providing basic training in computer operation and management.• Help new employees set up their workstations.• Perform remote troubleshooting.• Test, install and set up application programs on user workstations.• Test network connections.• Train end users when new software or IT regulations arrive at a company.• Responsible to provide high end Technical & Project based support & consultation for Office365 Cloud services• Ticketing Tools: Symphony Summit, Remedy, HP Service Manager, Service Now• Desktop Central – Patch Management, Software Removal/ addition• Trend Micro -Re-installation and patches updated• Cyber Security tool – Crowd Strike Falcon & Other Security tool• Internet Filter tool – Zscaler , & troubleshoot on Zscaler• Operating System: Windows 10 ,11, Apple MAC support to End User• Microsoft O365, Exchange, Outlook, Excel, Word, PowerPoint, etc.• Supervision of junior desktop support engineers and creation of training guides for new joinees.
