-Lead a team of technicians, customer support staff, and assistive technology professionals (ATP's) to provide clients with durable medical equipment.-Branch ranked #1 in region and #6 in the country, out of over 200, in total revenue over projection since taking over operations.-Exceeded branch budgetary projections every month since taking position.-Expanded company market share in area by increasing service awareness to local referral sources.

-Oversaw a team of dentists, dental assistants, receptionists, and consultants to maximize office profit and customer retention.-Responsible for direct sales to clients based on dental treatment plan. Top 5% of company sales acceptance across over 800 locations nationwide.-Built operations of office to be in line with company goals and exceeded productivity target metrics.-Lead regional team on rollout of new dental aligner product resulting in larger patient acceptance across region.-Surmounted pandemic setbacks while also increasing employee retention.

-Oversaw a team of twenty employees that gathered items for customer online orders.-Increased brand awareness by educating customers on specifics of service through face-to-face interaction, boosting sales by 12%.-Exceeded yearly company goals for customer satisfaction and employee retention.-Developed team to be more accurate in collecting customer orders resulting in online order accuracy of 98%.-Coordinated with other department leads and store management to increase inventory availability.

-Lead a team of optical technicians and doctors to accomplish company target goals across two optometrist offices.-Established an accountability system that enabled management to better understand where employee education and training is needed.-Streamlined billing and insurance claims process between two offices which increased revenue and lowered inaccurate insurance claims.