I oversee office procedures, track project progress, and implement strategies to boost organizational efficiency. I serve as a crucial link between senior leadership and staff, ensuring clear communication and streamlined processes. I manage a team of 5, focusing on human resources, quality control, and health records management. I also coordinate the collection of confidential health information, maintaining compliance with all relevant regulations and funding requirements. My leadership extends to continuous process improvement, system implementations, and workflow refinements, all aimed at enhancing operational effectiveness. Additionally, I provide comprehensive executive support, managing calendars, schedules, and critical documentation, and coordinating various agency operations including project and business process improvements.As a functional specialist, I perform a range of capacities, including internal communications, process assessment and improvement, research and evaluation, customer service, etc.My main areas of concentration are process improvement and project management, which are used to introduce new programs, test, develop, refine existing ones, and improve how the current programs are run.

I held an instrumental role in mortgage underwriting at NEO Home Loans. Sponsored to obtain Direct Endorsement certification, I showcased my expertise and compliance with FHA standards. My responsibilities included analyzing investor guidelines to determine loan eligibility and ensuring strict adherence to compliance and risk management standards. I reviewed and approved over 100 loans monthly, leveraging full FHA Direct Endorsement authority to make precise and expedited decisions. I managed loan conditions and approvals, inputting data into the Loan Origination System or Encompass platform, and processed urgent loan applications, ensuring timely completion within strict deadlines.

As Senior Jumbo/Agency Underwriter, I ensured loan package correctness and completeness while satisfying FHA, jumbo, and conventional lender criteria. I also performed all business professionally and ethically to service clients and increase goodwill and profitability.Collaborated with management or leadership to structure prices and paperwork for larger-scale loan deals. I established the Credit Risk team's proper strategy and action to meet moderate to high-risk deliverables. I also interpreted and created effective policies and procedures for overseeing and reviewing the underwriting of group loans.

I reviewed complex conventional/conforming jumbo loan submissions to ensure business rules were followed; I evaluated loans using the company's approach to maximize profit and reduce risk exposure. I also performed complex self-employed income analyses and reviewed and calculated all income types and tax returns. In addition, I provided excellent customer service to internal and external customers and influenced all levels of professional staff. Weighed credit risk to ensure liability taken on by the company resulted in saleable loans and revenue attainment. Using risk assessments, I found and suggested chances for issuing loans over line authority levels.

I liaised with branch offices while driving loan quality and salability for non-agency products and policy reviews. I also communicated timely adjustments to leadership and other departments to achieve alignment with investor requirements.Furthermore, I ensured adherence to all applicable lending regulations and best mortgage practices while offering process recommendations. I also helped formulate and implement established credit policy procedures and underwriting guidelines. I provided direction and assistance to external departments in interpreting credit policy as a subject matter expert.

As the primary client contact, I developed, implemented, and tracked quality control standards for residential lending, liaised with branch offices throughout the Western U.S., and drove loan quality and salability to agencies.I leveraged thorough knowledge of posted guidelines, policies, and procedures for conventional and jumbo investors. Additionally, I completed a second review of non-agency loans while providing comprehensive information for critical decision-making and managing key agency relationships. I provided Best in Class customer service to retail partners.

As the main point of contact with numerous branch offices, I managed the underwriting and due diligence processes for residential program underwriting criteria to make loan choices. I also made sure that high-quality loans and services were provided.Moreover, I completed a second review of the initial files and was given signing authority with appropriate authority limits. I analyzed creditworthiness and issued appropriate loan assessments while adhering to industry and bank policies. Lastly, I trained new underwriters and developed training procedures and supporting materials while sharing technical expertise.