Informant provides records management software that helps public safety agencies perform criminal justice duties for a great value.I contributed holistically to delivering an excellent customer experience, improving the product suite, executing initiatives, and optimizing core operations. My cross-functional role liaised with key stakeholders and executives while serving as a primary contact for over 170 organizations across industries including police departments, local governments, universities, hospitals, and more.Highlights:• Oversaw company priorities, metrics, backlogs, and product roadmap• Owned new product research and digital marketing projects• Published software help documentation, internal solution/SOP articles, and website updates• Resolved inquiries regarding product support, business development, and vendor relationships• Drove efficiency by analyzing processes, streamlining workflows, and configuring software systems• Led company philanthropic projects