Drive execution of Customer Logistics and Reporting to support all HBI businesses with multiple Big Box Customers including Walmart, Sam's Club, Target, Amazon, Kohls, Dollar General, and Family Dollar. Resposible for ensuring adherence to all Supply Chain initiatives from inception through implementation. Provide business guidance to HBI Operations, Marketing, and Merchandising related to the effecient and profitable execution of product offerings across all business categories. Lead and support compliance activities with a proactive and collaborative approach focused on increased effeciency and reducing chargebacks. Spearhead customer onboarding activities.

Lead strategic planning and execution of Supply Chain Operations supporting ~$600m division of Hanes Activewear including Distribution, Customer Operations, and Customer Service. Collaborate and lead cross-departmental projects with a focus on customer centricity, operational effeciency, and growth opportunities. Support Executive Sales initiatives from inception through final execution touching all levels of Supply Chain. Continoious focus on process improvements, supply chain visibility, and adherence to KPI's across areas. Define, establish, and leverage best practices to overcome short-term adversities and support long-term divisional goals.

Oversee team of direct and indirect reports in a high volume same-day service level production model. P&L ownership for facility supporting $500m division. Supply Chain Distribution project lead for Manhattan PKMS WM integration. Led numerous cross-departmental and divisional projects assigned from Executive Team with a laser focus on project budget, scope, and timely delivery of desired results. Work closely with IT/BI teams to define, develop, and deploy reporting tools to support facility operations and monitor KPI performance. Oversee safety and loss prevention programs in accordance to OSHA guidelines. Collaborate with HR to ensure strict adherence to all company protocols and talent development.

Oversee team of direct and indirect reports through continuous double digit growth years with a commitment to customer centricity. Led negotiations for supply contracts, small parcel, and LTL accounts. Process Owner for Distribution to implement Infor M3 ERP system and M3WM mobility software. Led numerous cross-departmental projects assigned from Executive Team to optimize operations such as expanding facility space footprint and production capacity, new account onboarding, EDI integration, Automation, and Supply Chain visibility. Built knowledge base and gained managerial/supervisory experience in Receiving, Inventory Control, Quality, Outbound Operations, and Value Added Service departments during my first 8 years before elevating into the Director role.

Managed Value Added Services department showing double digit growth annually. Led department to 60% reduction in preventable chargebacks. Worked closely with DC management to analyze and optimize all phases of distribution. Worked with new account onboarding, EDI, RFID implementation, Custom Ticketing, and Customer Compliance. Supported launch of Amazon Prime Direct program out of facility.

Managed a team of 14 associates in a high volume production environment. Oversight of Returns Department. Led successful RFID implementation for large retail accounts. Reduced average production time per order by approximately 20%.

Managed a team of 12 associates in a high volume production environment. Successfully negotiated supply, LTL/FTL, and small parcel contracts to reduce supply CPU and freight expenses. Led the implementation of the DiIntegrator r11 EDI program.

Managed all inbound activity and maintained >99% same day dock to stock record during my tenure. Successfully evaluated and reduced inbound freight costs. Handled multiple large cross-dock accounts. Key user in Lawson M3 ERP implementation

Performed daily cycle counts and maintained top tier inventory accuracy on inventory in excess of $15 million. Led inventory audits, research, and reconciliation to ensure top tier accuracy levels. Improved shrink/loss by 2%.

Focus in receiving department while cross training in all other areas of DC.