Mark Lloyd Email & Phone Number

Houston, Tx, Us

Houston, Texas, United States

➤ Contributed as a senior leader and change agent for the NCR/Cardtronics North American Banking distribution center.➤ Provided thought leadership to identify business opportunities while collaborating closely with senior leadership.➤ Quickly improved organization culture, employee engagement and retention, and customer satisfaction ratings.➤ Oversaw production activities including managing procurement, inventory, distribution, and warehouse operations.➤ Consulted with Talent Acquisition to diversify talent pipelines and to collaborate with external industry partners.➤ Increased employee engagement scores from 50% to 75% in 1 year and reduced turnover to less than 3% YoY.➤ Defined, refined, implemented, and enforced company operational policies and guidelines to meet business objectives.➤ Oversaw all day-to-day operations including inbound/outbound, logistics, inventory control, and demand planning.➤ Provided financial management as well as staff leadership, personnel development, and performance improvement.➤ Managed a team of 3 managers and 37 department staff for ATM staging, programming, repair, and branding activities.➤ Advanced growth and profitability through contract management, quality assessment, and establishing best practices.➤ Managed $45M in inventory between 2 separate entities and improved inventory accuracy from 95% to over 99.5%.➤ Supported improved efficiency through identifying and eliminating unnecessary complexity within business processes.➤ Created, updated, and established new operating procedures that improved on-time shipping results from 85% to 99%.

Houston, Texas, United States

➤ Led Cardtronics global employee learning, experience, and talent management programs as a senior training leader.➤ Conducted research to discover opportunities to improve employee experience and culture and further business goals.➤ Created exciting and engaging employee experiences and culture initiatives targeted to improve employee satisfaction.➤ Designed and delivered distinctive experiences aligned with the company's core values and supported a positive culture.Achieved significant progress evidenced by feedback from employee focus groups and annual engagement surveys.➤ Listened to and gathered employee feedback and used data to propose, shape, and execute future experiences.➤ Created strong people processes throughout the employee lifecycle with a focus on diversity, equity, and inclusion.➤ Designed, developed, and implemented classroom and online learning programs for staff of every level and experience.➤ Utilized accelerated adult learning principles to facilitate personal development activities and training programs.➤ Collaborated with cross-functional teams to create dashboards and predictive analytics to create action plans.➤ Partnered with business group owners to create and implement curriculum targeted at specific business needs.➤ Supported engagement building initiatives by sharing recommendations and collaborating with stakeholders to execute.➤ Developed and implemented annual performance, talent, and merit review process as well as staff growth opportunities.

Santa Fe Springs, California, United States

➤ Served as area director responsible for all supplemental educational services offered throughout Los Angeles County.➤ Worked with contracted school districts to develop and execute after school and summer program activities at schools.➤ Monitored and evaluated training programs, processes, and workflows for quality, effectiveness, and recommendations.➤ Developed and maintained relationships with superintendents, principals, teachers, and parents to ensure satisfaction.➤ Formulated best practices within training and quality assurance to increase productivity and program effectiveness.➤ Promoted team member development and succession planning through coaching, training, and leadership development.➤ Coached and trained site leaders to produce and lead programs with innovative activities that actively engaged students.➤ Assisted with recruiting, hiring, and training team members and directing assignments and on-site process workflows.➤ Obtained stakeholder requirements and exceeded their academic, social, and physical development expectations.➤ Participated in the development and implementation of program and company strategies, initiatives, and tactics.➤ Provided direct classroom training and development to in-class program leaders in elementary and middle schools.

Master Of Business Administration - Mba

Activities and Societies: Alpha Phi Alpha FraternityGraduated with Honors.

Bachelor Of Business Administration - Bba, Business Administration And Management

Activities and Societies: Alpha Phi Alpha FraternityGraduated with Honors.