✨ Strategic Account Management ✨ Maintain and develop the relationship with IBM France biggest client, the largest European bank🔧 Customized IT Solutions 🔧 Work closely with internal teams to design and implement tailor-made proposals, aligned with our client's strategy and security standards📈 Business Growth 📈 Expand our portfolio of services and the client departments we work with🤝 Interpersonal Relationships 🤝 Establish and maintained strong relationships with key decision-makers, and actively listen to the needs and concerns of both my clients and my teams🏆 Recognition and Achievements 🏆 Recognize multiple times by IBM for outstanding performance and contributions to my client and company successMy experience as an Account Manager in this unique context has allowed me to develop essential skills in management, leadership, and cross-functional collaboration. I am passionate about imagining innovative answers to my clients problems, and remain committed to contributing to their digital transformation and the expansion of our successful partnership.

_Account Manager for a multi-million program _Responsible for up to 100 head counts, divided into 15 teams_Client management, with delivery (quality and profit) targets_Supervision of both front and back office teams_Program Management with both waterfall and Agile teams_Contract Management, for fixed price and time & material projects_Recruitment, staffing, and career management

_Program Management System implementation_Setting-up processes and tools to allow the delivery of a 7 years contract, which main scope is to take over the IT division of a large private bank in Switzerland (300 IT FTEs)_The main goals of this contract are to bring innovation (both for digitalisation and security) & to reduce IT costs (by off-shoring and increasing productivity)

ADM Project Manager, yearly production 1.5M€, supervising 35 team members (Casablanca & Lille). Banking Industry.Ensure deliverables (applications enhancement and maintenance tickets) are produced in time and with the required quality.Monitor key indicators (productivity, profitability, and operational SLAs)Action Plan / Crisis Plan management (problem, root cause, solution, measurement tool)Resource management (recruitment, re-allocation or off boarding depending on Roadmap)Customer relationship management (steering committees, weekly follow-up, operational meetings and informal visits onsite)

- PMO Delivery Leader (20 members teams), Banking industry. Total size of the project: 300 members Offshore (Morocco & Romania) & 50 members Onshore (Paris & Lille).- Project Financial Officer4.5M€ Revenue per Quarter to Forecast with mandatory Business Operation/management controlThe main goals of my intervention on this project are:-Improve project GP through different action plans (operational, financial, etc.)-Improve financial forecasts by defining clear processes and deploying the necessary tools within the PM team-Recruit and train a stronger PMO team Offshore in order to reduce the Onshore management team size

Application Development & Maintenance Jr. Project Manager – Banking industry, task planning & controlling and client interfaceInvolved in Business Operations on a 33M€ contract: previsions, invoicing orders & gap analysisPM role on multiple sub-project of this contract: resources planning, SLAs and revenues & costs management, production control and future opportunities financial previsionsJan15-Jan16: PMOProject Manager assistant on the second largest project of IBM Romania (banking industry)Workload planning, business reports and proposal managementFinance assistance (budget, reporting, planning and staffing)

After-sales follow-up on customers, from the service request until an engineer’s interventionLink between customers and field engineers for France, Switzerland and BelgiumAdministrative: ordering spare-parts (SAP), monitoring calls, prioritizing interventions, etc.

Project Management: Design of training programs for Supermarket's new employees.The project: 6 weeks of training, 45 people to hire and train (200 candidates), 30.000€ budget, 7 trainers to select and hire, logistic (places and rooms for interviews and training)Consulting projects: Diagnostics, analysis and setup of action plans for gender professional parity.Employee training, specialized in Drive-Through Supermarket. The concept: "Shop online & drive to your supermarket to pick up your order" is a great success in France. Around 200 people trainedTraining of disabled workers: Study of the best practices related to the installation of a CRM/ERP and training of consultants and disabled employees.Skill training provided on “How to behave in a professional environment”: comportment, communication, etc.

Manage a team of ten people to ensure the sustainability of the structure over the long term.Define a long-term strategy.Develop a commercial activity, promote its image, both among students as among professionals (corporate groups, companies and independent).Ensure the smooth running of projects made by the students we enrolled.Results of the year: 15 new customers, 30 students enrolled, 10-fold increase of turnover: 15,000€

Customer’s portfolio management: debt settlement plans for customers in an irregular situationHeadquarters staff training following a change in the national bank information systemThesis on Change Management