Paul Hutcherson Email and Phone Number

How frequently do you wish you could automate support and give your customers up to date knowledge that allows them to resolve complex issues on their own? How often do you wish you could remove support friction for your customers and allow your service desk to focus on severe revenue impacting concerns? Our mission at Panera is to give users more power to solve their issues through automation and knowledge to reduce their friction in serving customers. We’ve done this inside a single product we call, The Genie. The Genie is a unique product because it extends functionality outside of what is typically found within a support channel using A.I. and natural language processing to help users find what they need using Chat. Chat has enabled the user to express their need in the language that they understand and our A.I. takes that to understand the user’s need. This in turn provides end users with a greater degree of control over their local secured technology without having to have an increased knowledge of how it works. The Genie is an extensible platform that can and does grow with the business to accommodate new automations and knowledge to allow users to solve their own issues and have support desks focused on greatest need. The Genie isn’t expensive as it’s completely based in the cloud and takes advantage of a microservices architecture that requires zero internal IT infrastructure and only incurs cost as it’s used. As this is a cloud first technology, our architecture is built with the ability to quickly and easily consume and interact with internal systems using REST technology. This modern approach to application design has also allowed for us to extend our applications to any authenticated user with an internet connection and a modern device like a smartphone, tablet, or computer. Reach out and find out more of what Genie magic is doing for Panera.

Primary IT resource for European franchise business unit with responsibility to provide advice across five brand channels within 25 franchise markets in Western and Eastern Europe.

Implemented a new ERP back of house solution for 650 locations operated by some 65 franchise organizationsSupervisory responsibility to QA software testing team

Data and Analytics responsibility for A&WBusiness Analyst with responsibility to define requirements for a new ERP restaurant solution.