Robert Evenson Email & Phone Number
Who is Robert Evenson? Overview
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Robert Evenson is listed as Data Analyst @ LexisNexis Risk Solutions | Computer Science, Data Analysis at LexisNexis Risk Solutions, a with 3531 employees, based in Oklahoma City, Oklahoma, United States. AeroLeads shows a matched LinkedIn profile for Robert Evenson.
Robert Evenson previously worked as Data Analyst at Lexisnexis Risk Solutions and Data Analyst at Lexisnexis Risk Solutions. Robert Evenson holds Bachelor Of Science (B.S.), Computer Science from Southwestern Oklahoma State University.
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About Robert Evenson
As a Data Analyst at LexisNexis Risk Solutions, I apply my analytical skills and SQL knowledge to provide data-driven insights and solutions for clients in various industries, such as insurance, healthcare, and government. I have over three years of experience in data analysis, and a Bachelor of Science degree in Computer Science from Southwestern Oklahoma State University.My mission is to help clients leverage data to reduce risk, prevent fraud, comply with regulations, and optimize performance. I have contributed to multiple projects that involved data extraction, transformation, validation, visualization, and reporting, using tools such as Excel, Tableau, Power BI and Python. I have also collaborated with cross-functional teams and stakeholders to understand business requirements, deliver quality results, and communicate findings and recommendations.
Robert Evenson's current company
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Robert Evenson work experience
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Data Analyst
Instructor
Oklahoma Site TrainerTrained and ensured readiness of newly hired Customer Service Representatives. Instructed two classes of 30 using PowerPoint and hands on learning materials.Assisted in development and troubleshooting of eLearning material utilizing Adobe Captivate 2019.
Technical Support Agent
Supervisor (Mar. 2019 -)Assisted Technical Support Representatives by monitoring calls and coaching to develop the necessary skills and behaviors needed to provide the best customer experience. Monitored individual agent as well as team performance, providing feedback and guidance when necessary to bring performance back to within expectations. Bringing Agent morale up by providing a working environment that representatives enjoy, by setting achievable goals and rewarding… Show more Supervisor (Mar. 2019 -)Assisted Technical Support Representatives by monitoring calls and coaching to develop the necessary skills and behaviors needed to provide the best customer experience. Monitored individual agent as well as team performance, providing feedback and guidance when necessary to bring performance back to within expectations. Bringing Agent morale up by providing a working environment that representatives enjoy, by setting achievable goals and rewarding individuals and the team when they are met. Received escalated calls past Case Managers.LEAD Agent (Nov. 2018 - Mar. 2019) Provided support to Sprint supervisor’s by covering their teams while they were out of the office. Maintaining the standards that are expected of the team in their absence. Received escalated calls past Case Managers. Case Manager (Feb. 2017- Nov. 2018)Provided direct support to two teams of Technical Support Representatives by providing resolutions to difficult issues and access to the next level of administrative access to accounts. Assisted Representatives with negotiating tactics and de-escalating calls.Received escalated calls past Technical Support Representatives. Technical Support Representative (Feb. 2016 - Feb 2017)Provided technical support for handset operating systems, mobile applications, and network systems as they relate to Sprint’s product offerings. Worked individually and as a team to ensure customer satisfaction on all levels of engagement, including customer advocacy. Show less
Information Technology Specialist
Deployed tactical and digital communication networks essential to mission, including Operation Enduring Freedom. Maintained local and remote networks across battlespace. Educating users of security protocols and operation of communication equipment.Accomplishments• Warfighter Information Network-Tactical(WIN-T) certification• Awarded Army Commendation Medal• Awarded Non-Article 5 NATO Medal
Robert Evenson education
Bachelor Of Science (B.S.), Computer Science
Bachelor Of Science - Bs, Computer Science
Frequently asked questions about Robert Evenson
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What company does Robert Evenson work for?
Robert Evenson works for LexisNexis Risk Solutions.
What is Robert Evenson's role at LexisNexis Risk Solutions?
Robert Evenson is listed as Data Analyst @ LexisNexis Risk Solutions | Computer Science, Data Analysis at LexisNexis Risk Solutions.
Where is Robert Evenson based?
Robert Evenson is based in Oklahoma City, Oklahoma, United States while working with LexisNexis Risk Solutions.
What companies has Robert Evenson worked for?
Robert Evenson has worked for Lexisnexis Risk Solutions, Ntt Data Services, Sprint, and United States Army National Guard.
How can I contact Robert Evenson?
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What schools did Robert Evenson attend?
Robert Evenson holds Bachelor Of Science (B.S.), Computer Science from Southwestern Oklahoma State University.
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