Tom Smith Email & Phone Number

New York, Ny, Us

Infusing Design thinking, Agile principles and lean UX into single service to transform Johnson and Johnson.

Greater New York City Area

As an Agile Team Coach I foster an environment with continuous inspection, and improvement. I coach and mentor individuals and teams to discover new ways of collaborating and developing into high-performing, self-organizing, agile teams. I work with leadership to incorporate effective agile practices onto teams.• Enriched agile mindset within Viacom application development team by coaching approximately 500 employees globally• Counseled top leadership on the need to shift their behavior to lean into the agile principles and held them accountable to honor their commitments to their team’s autonomy• Upskilled the organization such that working with an agile mindset was “normal” and well equipped• Facilitated experiential trainings of the basics of agile, design thinking, and lean UXSystems Integration Specialist – Concentra Analytics • Distilled complex, manual, labor-intensive processes to become more repeatable and automatic• Learned a custom development language and developed a solution that can be scaled to clients across different industries• Accelerated implementation of Concentra’s core product (OrgVue) with clients by 6 weeks (80% reduction)• Created an implementation playbook and framework that has been with more than 300 clients globally, most Fortune 500 companies

• Developed and managed a custom service and team that infuses design thinking, lean product management and agile delivery• Conducted user experience mapping exercises by diagraming the current state, identifying inefficiencies, creating a future state process, and creating a plan to move from the current state to the future state• Facilitated workshops similar to Google Sprint techniques to identify the project's value proposition and pivot a project that is not delivering on a customer's unmet need• Performed user research by leading interviews and contextual inquiry• Trained business practitioners in agile scrum methodology, design thinking approach, and lean product management utilizing best practices in experiential training• Acted as a product owner on a many multimillion-dollar projects spanning multiple technologies and platforms• Facilitated sprint planning sessions, sprint reviews, sprint retrospectives, and scrum sessions Participated in the delivery of products that utilized agile scrum methodology and were delivered on time• Established trust and managed relationships for c-suite level clients by consistently delivering useful, usable, and desirable products quickly

Greater New York City Area

• Conducted group interviews and JAD sessions with subject matter experts to gather high level system requirements and business rules• Oversaw over 15 development teams assigning daily and weekly tasks, tracking their progress, escalating and alleviating any blocking issue • Traversed many types of delivery methodologies from an agile methodology to a waterfall methodology to an iterative methodology within a single client initiative• Established client trust and credibility by offering innovative solutions that met the state and federal requirements as well as met the client’s needs without any compromises• Mentored 8 Deloitte staff through difficult situations including guiding them through their first client interactions, competing timelines, and problematic communications• Engaged leader of the largest undergraduate technology consulting recruiting at Deloitte which included leading a major recruiting event for 30 student candidates for consecutive years• Led Deloitte Consulting’s largest automated testing suite in firm history and successfully delivered over 5,000 complex test scripts that were run 50+ times that stabilized an unstable custom application• Managed a team of 19 Deloitte coworkers and a group of 5 clients of a large custom application development project resulting in a 300 page UI redesign• Led several internal firm activities, including industry benchmarking initiatives, client pursuit opportunities, and pricing estimation tools• Assessed financial services client’s top strategic initiatives across competitive advantage, compliance & risk, and costs. Managed team to design program governing Project Management Office.• Strategized and created a roadmap with financial services client to decommission obsolete applications and to introduce leading technologies

Master Of Business Administration - Mba, Entrepreneurship/Entrepreneurial Studies

Bachelor'S Degree, Information Sciences And Technology

Education record