Tom Smith Email & Phone Number

New York, NY, US

Infusing Design thinking, Agile principles and lean UX into single service to transform Johnson and Johnson.

Greater New York City Area

• As an Agile Team Coach I foster an environment with continuous inspection, and improvement. I coach and mentor individuals and teams to discover new ways of collaborating and developing into high-performing.
• Enriched agile mindset within Viacom application development team by coaching approximately 500 employees globally
• Counseled top leadership on the need to shift their behavior to lean into the agile principles and held them accountable to honor their commitments to their team’s autonomy
• Upskilled the organization such that working with an agile mindset was “normal” and well equipped
• Facilitated experiential trainings of the basics of agile, design thinking, and lean UXSystems Integration Specialist – Concentra Analytics
• Distilled complex, manual, labor-intensive processes to become more repeatable and automatic

• Developed and managed a custom service and team that infuses design thinking, lean product management and agile delivery
• Conducted user experience mapping exercises by diagraming the current state, identifying inefficiencies, creating a future state process, and creating a plan to move from the current state to the future state
• Facilitated workshops similar to Google Sprint techniques to identify the project's value proposition and pivot a project that is not delivering on a customer's unmet need
• Performed user research by leading interviews and contextual inquiry
• Trained business practitioners in agile scrum methodology, design thinking approach, and lean product management utilizing best practices in experiential training
• Acted as a product owner on a many multimillion-dollar projects spanning multiple technologies and platforms

Greater New York City Area

• Conducted group interviews and JAD sessions with subject matter experts to gather high level system requirements and business rules
• Oversaw over 15 development teams assigning daily and weekly tasks, tracking their progress, escalating and alleviating any blocking issue
• Traversed many types of delivery methodologies from an agile methodology to a waterfall methodology to an iterative methodology within a single client initiative
• Established client trust and credibility by offering innovative solutions that met the state and federal requirements as well as met the client’s needs without any compromises
• Mentored 8 Deloitte staff through difficult situations including guiding them through their first client interactions, competing timelines, and problematic communications
• Engaged leader of the largest undergraduate technology consulting recruiting at Deloitte which included leading a major recruiting event for 30 student candidates for consecutive years

Master Of Business Administration - Mba, Entrepreneurship/Entrepreneurial Studies

Bachelor'S Degree, Information Sciences And Technology

Education record