Abdul Aziz Email & Phone Number

Vancouver, British Columbia, Canada

• Coordinating logistics activities for multiple clients, including transportation, warehousing, and distribution.
• Cultivating strong relationships with existing core carriers, as well as negotiating with and securing new carriers to move freight.
• Analyzing shipment data to identify potential issues and recommended solutions to improve efficiency and reduce costs.
• Monitoring carrier performance and ensured compliance with company standards and industry regulations.
• Managing inbound and outbound shipments, including scheduling, tracking, and troubleshooting.
• Negotiating rates with carriers and ensured compliance with customer requirements and industry regulations.

Vancouver, British Columbia, Canada

• Responded to 100+ daily inquiries from coordinators of the "Fundraising and Group Saving" program and resolving in an efficient manner in under 5 minutes.
• Minimized lead times for 50 orders/week by assigning best-matched couriers to meet customer’s expected delivery time.
• Identified the opportunities to improve "Fundraising and Group Saving" program to minimize delivery times by 4%-8% and delivery costs.
• Completed call logs, daily/hourly reports, and all department’s data entry including driver tracking & billing information.

Vancouver, British Columbia, Canada

• Led the team, providing training and guidance to ensure efficient performance and adherence to company policies and procedures.
• Built sustainable relationships and trust with customer accounts through open and interactive communication.
• Evaluated courier delivery performance quarterly, identifying root causes of delayed deliveries and recommending measures to improve overall performance. Presented findings in a concise manner for review.
• Conducted market research by analyzing data and identifying trends to support informed marketing decisions.
• Assessed customer needs comprehensively to determine their requirements and ensure optimal satisfaction.
• Adhered to established communication procedures, guidelines, and company policies to ensure effective and professional interactions with customers.