Abdul Aziz Email & Phone Number

Vancouver, British Columbia, Canada

• Coordinating logistics activities for multiple clients, including transportation, warehousing, and distribution.• Cultivating strong relationships with existing core carriers, as well as negotiating with and securing new carriers to move freight.• Analyzing shipment data to identify potential issues and recommended solutions to improve efficiency and reduce costs.• Monitoring carrier performance and ensured compliance with company standards and industry regulations.• Managing inbound and outbound shipments, including scheduling, tracking, and troubleshooting.• Negotiating rates with carriers and ensured compliance with customer requirements and industry regulations.

Vancouver, British Columbia, Canada

• Responded to 100+ daily inquiries from coordinators of the "Fundraising and Group Saving" program and resolving in an efficient manner in under 5 minutes.• Minimized lead times for 50 orders/week by assigning best-matched couriers to meet customer’s expected delivery time.• Identified the opportunities to improve "Fundraising and Group Saving" program to minimize delivery times by 4%-8% and delivery costs.• Completed call logs, daily/hourly reports, and all department’s data entry including driver tracking & billing information.

Vancouver, British Columbia, Canada

• Led the team, providing training and guidance to ensure efficient performance and adherence to company policies and procedures.• Built sustainable relationships and trust with customer accounts through open and interactive communication.• Evaluated courier delivery performance quarterly, identifying root causes of delayed deliveries and recommending measures to improve overall performance. Presented findings in a concise manner for review.• Conducted market research by analyzing data and identifying trends to support informed marketing decisions.• Assessed customer needs comprehensively to determine their requirements and ensure optimal satisfaction.• Adhered to established communication procedures, guidelines, and company policies to ensure effective and professional interactions with customers.