• As a Mid-Level Java Engineer at Novomind MEA, I focus on the development and customization of solutions for our coreproducts, iAgent and iHelp. My responsibilities include designing and developing tailored applications for iAgent andimplementing integrations for iHelp.• Customizing iAgent: I design and develop customized applications and features for iAgent, including detailed reporting tools,agent worklogs, WhatsApp templates, survey functionalities and more. I have contributed to enhancing various features withiniAgent to improve functionality and user experience.• Integrating iHelp: I manage the integration of iHelp with communication platforms such as WhatsApp, Facebook, Telegram, andBotim. This involves developing and managing APIs to ensure seamless interaction between iHelp and client systems, andtailoring functionalities to enhance customer service.• Client Interaction: I work closely with clients to gather requirements, troubleshoot issues, and ensure that our solutions meettheir needs effectively.• Key Clients:– Ports, Customs and Free Zone Corporation (PCFC)– Local Content and Government Procurement Authority (LCGPA)– Ministry of Foreign Affairs (MOFA)– Sharjah Roads and Transport Authority (SRTA)– Al Zahra Hospital– Orange Egypt– B-Tech Egypt

As a software engineer with expertise in backend and middleware development using Java , I have gained extensive knowledge in object-oriented programming (OOP) and various software life cycles. My experience includes developing, implementing, and maintaining complex systems that require attention to detail, strong problem-solving skills, and a deep understanding of the underlying architecture. Additionally, I have experience configuring and optimizing RHEL servers for optimal performance and security. Overall, my skills and experience make me a valuable asset to any team.• I have integrated Cisco Meraki Access Point with Oracle Simphony POS, to allow customers to connect to WIFI using auto generated printed password.• I have also integrated multiple APIs to the Oracle Simphony POS to manage the administrators in the café and restaurants.

• Research about data gathering algorithms and how to search inside this data.• Researched about how google searching algorithms work, so, i can enhance it for more accurate data in no time.• Grown mindset in this experience, as it made my vision more clear about the data.