• Train and supervise two accounts payable and 6 Concur administrators. Act as point of escalation for complex issues which arise in the team.• Perform SAP Concur credit card expense validation and processing of over 50+ employees expense reports. Review and research charges to ensure business standards are followed, including tracking of proper documentation. • Develop and implement procedures and controls to increase efficiency and reduce errors.• High-volume invoice processing of over 200-300 invoices weekly.• Ensure accurate general ledger account coding.• Vendor management: facilitate onboarding and collection of required documentation including W-9s, certificates of insurance, and contract location information.• Compile monthly divisional invoice accrual list.• Utilize Hubble designer to customize reports beyond its basic functionality.• Ensure Balance Sheet & Income Statement balances match for related parties with Intercompany counterparts.• Review Intercompany account coding and suggest corrections or adjustments as necessary.• Research and reconcile any balance differences with Intercompany.

• Account Reconciliation: consult with vendors to discuss aging statements, recent payments, clarify invoice information, and correct discrepancies.• Studied past records to detect duplicate invoices and fraud, avoiding penalties for non-compliance.• Audited 500+ invoices daily for coding, calculations, and billing codes for accuracy.• Coached 17+ regional accounts payable personnel on correct account coding as well as fixing errors imputing invoice details.• Processed and submitted wire transfers along with EFT/ACH and check batch setup and payment.• Verify banking information for setup of wire or ACH/EFT; includes verification of vendor information and confirmation of payment setup.• Researched accounts payable discrepancies, payment batches, and other accounting issues or special projects for internal team members, management, customers, and vendors.

• Audited working trial balance following GAAP and internal controls for timely and accurate calculation of monthly NAV.• Validated completion of pricing for various domestic and foreign investments such as mutual funds, collateral, options, swaps, futures, real estate investment trusts, limited partnerships.• Analyzed investment security positions, interest, and principal payments.• Posted accounting and investment activity to the general ledger following GAAP.• Trained individuals inside & outside of the team, including vendors in India, to ensure seamless processing of income accruals, interest payments, principle pay downs, stock dividends, and processing of cash/custody events according to the fund’s policies & client specific procedures.• Respond to internal and external audit requests.

• Processed client invoices and cash flow activity via domestic & international Fed wires, ACHs, checks, internal transfer of funds.• Monitored and confirmed client letters of direction to ensure proper labeling, valid process instructions, and prompt processing.• Documented team’s best practices, client specific procedures, & department policies.• Complied with established internal controls and policies.

 Reviewed and entered invoices and check requests.  Verified accuracy of expense reports by reconciliation of employee credit card statements.  Researched and resolved invoice discrepancies and issues. Set up invoices for payment by check, online payments, or ACH transactions. Communicated with vendors and managed vendor files; collected Form 1099s from clients. Reconciled monthly statements and transactions to keep records accurate and ensure prompt payment. Corresponded with other departments to resolve purchase order matching issues, ensuring shipping records match invoices.

 Opened and closed bookstore; performed daily cash balancing; prepared daily bank deposit. Responded to customer questions about products, prices, and availability. Assessed and purchased vendor products based on consumer demand; ordered, received, priced, and stocked incoming merchandise. Performed semi-annual inventory reconciliation. Guided and trained bookstore staff, directing employees in necessary tasks.

 Devised & developed written quality control protocols, gathered data & generated reports with support of team members. Implemented standards for testing and evaluation to meet company policies and goals. Coached call center employees on proper policies and standards. Utilized active listening skills, asked open-ended questions to learn customer call needs. Increased customer satisfaction by resolving problems with knowledgeable and friendly service.

Customer Service RepresentativeSales AssociateNew Hire POS TrainerMulti-Line Phone OperatorPOS Troubleshooting