Ace Lee Email & Phone Number

Vancouver, BC, CA

Vancouver, British Columbia, Canada

Process Development & Optimization: Lead efforts to design, improve, and streamline business processes for greater efficiency and scalability.Training Program Design & Delivery: Develop and implement effective training programs that address company needs and improve employee performance.Training Materials Creation: Develop clear, engaging, and effective.

Vancouver, British Columbia, Canada

Strategic Leadership: Designs and implements customer success strategies aligned with the company’s objectives, focusing on delivering exceptional results and enhancing client retention.Team Development: Manages and inspires a high-performing Customer Success team by setting clear goals, providing support, and fostering professional growth.Customer.

Vancouver, British Columbia, Canada

Manchester, England, United Kingdom

Dispute Resolution: Effectively managed and resolved intricate billing disputes, working closely with customers, internal departments, and external entities to achieve satisfactory outcomes.Process Optimization: Analyzed existing billing procedures to identify inefficiencies, implemented process improvements, and reduced the frequency of.

Vancouver, British Columbia, Canada

• One of the largest telecommunications companies in Canada, managed a team of 70+ customer service agents dealing with escalated scenarios and customer complaints, mentoring their decision making and holding them.
• In-depth knowledge of the governing bodies for Canadian telecommunications companies to ensure daily compliance.
• Daily mentor coaching to identify opportunities and empower direct reports.
• Able to balance the needs and values of a close team and the business KPI’s expected of them.

Vancouver, British Columbia, Canada

• Managed a group of onboarded representatives during their first 100 days at the company, learning recruitment and facilitation techniques to fill the right candidates for the role and guide them to continued tenure and.
• Conducted interviews with prospective applicants and facilitated training, building my own learning materials.
• Maintained a turnover rate of less than 8% per training class.

Vancouver, British Columbia, Canada

• Was responsible for communicating daily correspondents of company changes and events to a staff group of over 300+ employees, creating exciting graphics and engaging content that would maximize readership and.
• Took corporate communications and reformatted it to engage with our vastly younger staff.
• Increased readership of the daily blog by 75% after utilizing corporate social media and relevant graphics.
• Personally rebranded the visuals of the blog using Photoshop suite.

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Through the business Hype Life Films, a collaboration between myself andfive other colleagues, created original television programming that airedon Novus Television. Acted as host and script-writers of the program, which featured andhighlighted eateries in Vancouver.