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Adam Bishop is a Customer Success Manager at Blinkops. He possess expertise in microsoft office, pos, photoshop, dreamweaver, html and 10 more skills. Colleagues describe him as "Adam is a dedicated and proven professional when it comes to Enterprise Customer Success Management. He has a lot of understanding with SASS, start-ups and Cyber Security. His technical aptitude is high and allowed him to flourish with large customers. He is a team player who understands what is necessary for a customer to succeed.", "Adam is a polished professional. He diligently invests the time to learn about his customers’ concerns and priorities and then builds a strategy to address each. He didn’t shy away from challenges and always put his head down and worked to find a solution. It’s the reason why we trusted him with our largest accounts.", and "Anyone who has the privilege to work with Adam knows & appreciates both his hilarious wit & his dedication to get things done. As manager of the Enterprise CS team, Adam ensured that if you need him, he will be there for you. That is a two-way street; you need to know what you want in order to get the right help. Even if it's just an inkling like "I'd like to improve my business acumen skills," Adam is able to take that primary goal & help create challenging but possible opportunities for you. Overall, anyone who is lucky enough to direct Adam as a manager will not need to worry about much. And anyone who will be working under him will have a trusted friend & mentor."
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Customer Success ManagerBlinkopsSan Francisco, Ca, Us -
Enterprise Customer Success ManagerAircover.Ai Apr 2024 - PresentSan Francisco, Ca, UsAs the first CS hire at Aircover, my responsibilities include:- Establishing and developing the foundational strategies and processes for the Customer Success department.- Acting as the primary point of contact for customers, ensuring their needs and expectations are met, and advocating for their interests within the company.- Designing and implementing onboarding procedures for new customers to maximize their understanding and use of our products.- Managing key customer accounts to foster long-term business relationships and ensure customer retention and satisfaction.- Producing and maintaining educational materials and resources to help customers maximize their purchases.- Overseeing contract renewals and identifying opportunities for upselling and cross-selling within the customer base to enhance customer growth and product engagement. -
Senior Customer Success ManagerWalkme™ Jun 2023 - Mar 2024San Francisco, California, Us -
Enterprise Customer Success ManagerStrongdm Aug 2022 - Mar 2023Burlingame, California, Us -
Manager, Customer SuccessAisera Aug 2021 - Aug 2022Palo Alto, Ca, Us -
Manager, Enterprise ServicesWalkme™ Jan 2019 - Aug 2021San Francisco, California, Us -
Senior Customer Success ManagerWalkme™ Jan 2018 - Dec 2018San Francisco, California, UsWalkMe™ is an online guidance and engagement tool that can guide users through any online experience. WalkMe™ can be used to encourage self-service, accelerate training and software adoption, increase conversion rates, reduce customer service costs and improve the customer experience.- Strong working knowledge of WalkMe product- Creating cutting-edge partnerships with complex customers that deliver value- Analyzing customer data/metrics and identifying pain points in user experience- Problem solving both in operations and analytics, working across organizations to solve, and present useful recommendations that drive impact- Accurately assessing challenging customer situations and managing needs with tact and leadership -
Customer Success ManagerWalkme™ Nov 2016 - Jan 2018San Francisco, California, Us -
Senior Customer Success ManagerBoomtrain Jun 2015 - Oct 2016San Francisco, California, Us- Manage a customer list that represents over 1MM in annual recurring revenue- Identify expansion opportunities within my customer portfolio to grow MRR quarter over quarter- Gather meaningful product feedback during Health Checks and QBRs and synthesize requests for our Product team -
Customer Success Manager/Technical OnboardingBoomtrain Aug 2014 - Jun 2015San Francisco, California, Us- Developed comprehensive project plans so customer integrations adhered to a strict timeline and avoided scope creep- Worked with multiple customer stakeholders to facilitate and troubleshoot implementation of the Boomtrain machine learning platform- Performed feature demonstrations and product training for onboarding customers- - Acted as first tier support for onboarding and live customers -
Customer Success ManagerE La Carte Inc. Feb 2013 - Aug 2014San Carlos, California, UsWhat does Customer Success mean at ELC?- Present our roadmap and QBRs to customers.- Work with customer implementation teams to carve out and shepherd pilot and roll-out success metrics, define healthy usage and how to triage low performing or at risk stores. - Work with Product, Dev and QA teams to translate customer feedback into continuous feature and UX/UI improvements. - Turn frequent product releases and features into comprehensive training programs and documentation, tailored to our customer's specific hardware/software environments. - Work with our customer's marketing teams to produce Case Studies and Customer Success Stories for media/news exposure.- Travel to client-sites to deliver training programs and work with both client-side and internal technical teams to ensure successful go-lives. - Monitor key metrics and usage data and devise custom training plans to target areas of growth, helping customers achieve their success plans.- Drive adoption and engagement to ensure satisfaction and retention. -
Account Manager/Product EvangelistPosiq Jan 2009 - Feb 2013San Jose, Ca, Us- Maintain relationships with customer accounts and act as the primary point of contact in the organization- Manage several multi-unit restaurant accounts as well as many singleunitclients- Monitor and track account progress using Posiq analytics to determinebest course of action for my client’s marketing efforts- Design mobile marketing campaigns and online promotions for clients- Perform software installations, product training, and handle technicalsupport calls across a wide variety of restaurant POS software -
Beverage Expert And Customer Service AssociateBevmo Oct 2009 - Oct 2011
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Lab TechnicianWolf Camera 2004 - Oct 2006
Adam Bishop Skills
Adam Bishop Education Details
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San José State UniversityBusiness Administration
Frequently Asked Questions about Adam Bishop
What company does Adam Bishop work for?
Adam Bishop works for Blinkops
What is Adam Bishop's role at the current company?
Adam Bishop's current role is Customer Success Manager.
What is Adam Bishop's email address?
Adam Bishop's email address is ad****@****era.com
What is Adam Bishop's direct phone number?
Adam Bishop's direct phone number is +140889*****
What schools did Adam Bishop attend?
Adam Bishop attended San José State University.
What skills is Adam Bishop known for?
Adam Bishop has skills like Microsoft Office, Pos, Photoshop, Dreamweaver, Html, Start Ups, Javascript, Marketing, Social Media, Management, Social Networking, Customer Service.
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