Alvis “Blake” Maynard Email and Phone Number

Store worker at the new location of Bin Hop’n in Sparta, TN. Price items, restock merchandise, and assist customers.

Manufacturing technician for Nissan North America at its Smyrna, TN plant.

Supporting Verizon customers enrolled in TMP and Tech Coach services.

This role handles a high volume of inbound customer calls and is responsible for providing high quality customer service on calls that are generally routine and sometimes unique in nature.This role is also responsible for conducting Tier 1 trouble shooting when customers require device assistance. This position provides customer service transactions, including but not limited to; equipment troubleshooting, call handling, billing, service and equipment inquiries and all other customer transactions. Handles own customer escalations and minimizes transfersCustomer InteractionsListens and responds appropriately in all customer interactions.Manage customer relationships by performing the full range of customer service functions.Uses common courtesy and discretion to achieve customer loyalty.Empathizes and acknowledges customer to create trust and partnership.Customer SolutionsUses negotiation and problem solving skills to resolve customer concerns.Utilizes troubleshooting guides and Tier 1 troubleshooting on all calls that require device assistance.Identify and assess customer needs based on interactions.Troubleshoot and communicate technical answers clearly and concisely.Takes accountability for and resolves all customer issues and follow up when appropriate.Customer Loyalty & GrowthReview all customer account information while on calls to identify and match customer's need with the appropriate product and / or service (e.g., upgrades, adding a line).Utilize tools and resources on every call to make appropriate recommendations to customers.Offers and educates on the benefits of products and services and explains how the recommendations will add value to the customer’s wireless experience.Recognizes bells of churn and responds with effective recommendations.People and TeamworkDemonstrates personal commitment to VZW code of conduct and business guidelines in all areas of work.

Ensuring guests have an excellent dining experience. Fully interacting with customers to meet their needs and exceed their expectations.