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▪ Collaborate with the CEO to implement systems, processes, and standard operating procedures for strategic growth of the company, gaining 18+ new high-ticket clients in 4 months.▪ Spearhead innovative social marketing strategies through Instagram, Facebook ads, and Facebook organic marketing, creating more than $100k in total revenue.▪ Manage the CRM system of prospects and customers using Close.com by designing the standard operating procedures for sales staff and creating and auditing reports of critical key performance indicators to measure progress and forecast success.

▪ Developed scripts, frameworks, and standard operating procedures to standardize new hire training.▪ Generated new leads by prospecting on social media and reaching out to prospective clients using a personal account, asking qualifying questions, and setting appointments for the sales team.▪ Responded to inbound leads from Instagram and Facebook ads as the first point of contact and set qualified sales call appointments.

▪ Oversaw a team of 4 staff members and managed daily administration and operations by reaching out to clients, responding to inquiries, and following up with prospects, resulting in over $1MM in sales in 2020.▪ Acted as a project manager for software development clients by acting as the middle man between the software development team and the client, resulting in $500k in revenue for the client.▪ Handled the finances of the company and maintained the budget, ensuring all providers, contractors, and affiliates were properly compensated.▪ Collaborated with the CEO to oversee digital marketing operations by facilitating the build of sales funnels and assisting the CEO during live webinars, spearheading a course that generated $50k in Q3 and Q4 of 2019, a coaching program that generated $40k in 30 days, and a training that generated $100k+ in 30 days.▪ Researched, planned, and executed the legal structure of the company to facilitate relocation from Canada to the United States, including advising on payment processing benefits and taxation laws.

▪ Managed a staff of 3 people responsible for processing rental payments and client satisfaction, resulting in improved performance and increased customer retention.▪ Handled the final negotiations of all rent contracts by acting as a liaison between sales agents and prospects.

▪ Collected all monthly rental fees and ensured all utility bills were paid on time.▪ Acted as a customer service representative with lessors, lessees, and service providers and provided conflict management when issues arose.

▪ Performed administrative tasks such as managing real estate portals and answering inbound calls.▪ Followed up daily with interested prospects and oversaw the online sales inquiry portal.

▪ E2E testing and integration of customer’s internal systems involving all stages of testing.▪ Functional, Regression, Integration, and Exploratory testing.

▪ E2E testing and integration of customer’s internal systems involving all stages of testing.▪ IVR QA responsible tester.▪ Test case creation, maintenance, execution, defect logging, and maintenance using HP Quality Center.▪ Functional, Regression, Integration, and Exploratory testing.

▪ Data Entry.▪ Properties maintenance in real estate portals.▪ User support and general IT tasks.