Allyson Brown Email & Phone Number

Ensured all patients were directed through the registration process.Ensured that patients presented the appropriate health insurance or assurances of ability to pay.Ensured a bill was generated for patients without insurance.Ensured collection of co-payments and/or full amount before the patient left the office.Reviewed medical records to ensure complete and accurate generation of a bill for billing service for those patients with insurance.Intervened with the billing… Show more Ensured all patients were directed through the registration process.Ensured that patients presented the appropriate health insurance or assurances of ability to pay.Ensured a bill was generated for patients without insurance.Ensured collection of co-payments and/or full amount before the patient left the office.Reviewed medical records to ensure complete and accurate generation of a bill for billing service for those patients with insurance.Intervened with the billing company to reconcile patient questions concerning billing.Ensured compliance with policies and protocols. Responsible for compliance in all areas including HR, OSHA, HIPAA, etc.Ensured nightly accounting of all cash receipts.Ensured the center's financial efficiency. This responsibility included monitoring expenses, including labor, supplies, and services used. Provide a weekly accounting of all accounts received, pending, and outstanding.Understood and diagnosed center performance metrics. Review reporting for opportunities for improvement.Ensured the center had all operational supplies to adequately service the patients.Highlights:Devoted people leader, created a multi-disciplinary collaborative environment.Outperformed market competition, community-voted winner of Mooresville’s Favorite Urgent CareConducted and/or participated in team meetings to share insights, coordinate efforts, and contribute to both community engagement strategies and employee engagement strategiesReduced outstanding accounts receivable by over 50% Grew clinic from opening to handle 100+ patients per day Show less

Charlotte, North Carolina Area

Planned, coordinated, and assisted with the administrative functions.
Assisted with the recruiting, interviewing, and hiring of new staff
Training and development: Designed onboarding and training programs.
Employee retention: Developing strategies to retain employees
Strategic planning: Consulted with directors and executives on strategic planning.
Compliance: Ensured compliance with rules and regulations
Event planning: Planned, coordinated, and executed internal and external events
Employee support: Coordinating with department members to support employees with personal and professional issues; Served as a link between an organization's upper management and its employees.

Assisted in setting up initial operations, including site location and build-out, for two state offices
Cultivated strategic alliances with local, state, and national teams, vendors, and stakeholders

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Laid off due to restructure due to COVID-19

Greater Milwaukee Area

Managed the clinic's complete operation and performance: adhered to a budget, forecasted expenses, managed vendor relationships, ordered supplies, and monitored compliance.Reviewed clinic billing for accuracy prior to submissionConducted daily, weekly, and monthly auditsConsulted with directors and executives on strategic planning.Highlights:Lead a collaborative interdisciplinary team of over 20+ across multiple locationsIncreased Medicare Star Rating of the… Show more Managed the clinic's complete operation and performance: adhered to a budget, forecasted expenses, managed vendor relationships, ordered supplies, and monitored compliance.Reviewed clinic billing for accuracy prior to submissionConducted daily, weekly, and monthly auditsConsulted with directors and executives on strategic planning.Highlights:Lead a collaborative interdisciplinary team of over 20+ across multiple locationsIncreased Medicare Star Rating of the clinic from 3 Star to 4 Star (out of 5)Decreased patient grievances by 90%Increased profitability of clinic by 75%Increased patients served from 70 to over 100 in less than one yearResolved deficiencies at 6 clinics resulting in successful state audits, member audit GO teamKidney Smart Certified EducatorRegional Hiring ManagerRegional Behavioral Interview CoachDesigned onboarding and training programs.Recipient, 2017 Regional Award for Accountability Show less

Greater Milwaukee Area

Planned, coordinated, and directed the administrative functions.
Oversaw the recruiting, interviewing, and hiring of new staff; built a 5 Star team
Training and development: Designed onboarding and training programs.
Ensured that patients presented the appropriate health insurance or assurances of ability to pay.
Ensured a bill was generated for patients without insurance.
Ensured collection of co-payments and/or full amount before the patient left the office
Reviewed medical records to ensure complete and accurate generation of a bill for billing service for those patients with insurance
Intervened with the billing company to reconcile patient questions concerning billing.
Oversight of the operational activities, ensuring efficiency and compliance. Responsible for compliance in all areas, including HR, OSHA, HIPAA, etc.
Obtained insurance verification, and prior authorizations
Reviewed clinic billing for accuracy before submission
Collaborated with the Board of Directors to develop and implement strategic plans, best practices, and consistent standards
Liaison between vendors and office, including oversight and design of office relocation
Executed internal and external events
Served as a Medical Assistant for Ultrasound and fluoroscopy procedures

Highlights:

Developed and implemented best practices
Creator and Author of Schaefer Medical Employee Handbook
Only non-provider staff to do cash-based medical sales, consistently a top 3 producer
Spokesperson and Representative of the company to various media outlets, including Fox Focus, radio programs, the Milwaukee Journal and more


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Laid off due to impending company closure as MD pursued other interests

Boston, Massachusetts, United States

Oversight of 19 specialized practices within the ambulatory division, which encompassed locations around campus, numerous off-site locations, and approximately 30,000+ visits per year Collaborated with hospital leadership and clinical personnel to create and implement strategic plans for best-in-class patient care delivery and serviceManaged department vendorsReviewed medical records to ensure complete and accurate generation of a bill for billing service for those patients with… Show more Oversight of 19 specialized practices within the ambulatory division, which encompassed locations around campus, numerous off-site locations, and approximately 30,000+ visits per year Collaborated with hospital leadership and clinical personnel to create and implement strategic plans for best-in-class patient care delivery and serviceManaged department vendorsReviewed medical records to ensure complete and accurate generation of a bill for billing service for those patients with insuranceUsed financial data to help optimize ambulatory department strategyTracked and helped manage the clinic budgetPerformed special financial analyses as requestedMade changes that would improve patient experience and quality of care, workflow efficiency, and revenue optimization.Highlights:Fostered relationships with housekeeping and staffing to resolve long-standing issuesMember, JCAHO prep team for hospital licensing and certificationCultivated strategic alliances with local, state, and national teams, vendors, and stakeholdersMember, Human Resources WorkgroupAmbassador, Boston Medical Center (BMC) Employee Engagement Co-Chair of the BMC EPIC Pediatric Standardization Council; point person for physical implementationCo-Chair of the BMC PSG Medical Champions – providing CME (education) and marketing to community health care agencies, both onsite and off Creator and Author of Specialty Times – a monthly newsletter for the BMC Pediatric Specialty Group Show less

Manchester, Ma

Planned, coordinated, and directed the administrative functions.
Oversaw the recruiting, interviewing, and hiring of new staff; built a 5 Star team
Training and development: Designed onboarding and training programs.
Employee retention: Developing strategies to retain employees
Strategic planning: Consulted with directors and executives on strategic planning.
Compliance: Ensured compliance with rules and regulations
Event planning: Streamlined event planning and scheduling
Employee support: Coordinating with department members to support employees with personal and professional issues; Served as a link between an organization's upper management and its employees.

Monitor progress to ensure pay for performance goals were met
Oversight of the operational activities, ensuring efficiency and compliance, of the largest practice office Managed a staff of over 40 and supported 14 providers.
Recruited, hired, on-boarded, trained, conducted annual reviews and disciplinary actions, and recommended compensation increases
Managed financial operations including but not limited to, daily reconciliations and deposits
Developed and implemented strategic and tactical plans to achieve goals in collaboration with the Board of Directors.

Highlights:

Ensured accurate billing, thereby reducing errors and improving the collection of past due balances
Ensured that pay for performance goals are met, running daily and weekly reports to monitor
Developed and implemented policies and procedures related to day-to-day operations, including HIPAA, and OSHA requirements
Spearheaded the institution of HIPAA Policies and procedures
Developed and implemented various ways to improve staff morale and team building

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Laid off due to a reduction in force

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Laid off due to reduction in force

Boston, Ma

Calculated co-pays, researched insurance benefits and eligibility, obtained necessary authorizations and referrals, and billed appropriately. Posted insurance paymentsAssisted biller and coder as neededScheduled the screenings to be performed by first-year Optometry students in area schools – 2 teams every school day throughout the school yearAdministrator for mobile eye vanProvided guidance and training to staff members, faculty, and students at the Flagship location and at… Show more Calculated co-pays, researched insurance benefits and eligibility, obtained necessary authorizations and referrals, and billed appropriately. Posted insurance paymentsAssisted biller and coder as neededScheduled the screenings to be performed by first-year Optometry students in area schools – 2 teams every school day throughout the school yearAdministrator for mobile eye vanProvided guidance and training to staff members, faculty, and students at the Flagship location and at satellite locations.Responsible for maintaining patient flow, from appointment scheduling to completion of appointments and recalls in an 11-lane environment and specialists. Ensure patient/client satisfaction and desire for returnMaintained chart roomSpokesperson and Representative of the company to various media outlets, and community boardsHighlights:Office Manager in satellite Charter School locationPartnered with the Chief Administrator and School Officials to provide strategic planning and business development recommendations for the Outreach programMost requested substitute for satellite locations.Assistant for Low-Vision and Strabismus clinics Show less

Tampa/St. Petersburg, Florida Area

Bachelor Of Science (Bs), Nursing With A Minor In Psychology

Certification, Professional Life Coach