Reviewing and correcting application data as needed to ensure criteria have been met before forwarding for approval.Tasked with providing support to the administrative team during training and live release of the program, go to for questions in absence of Team Leads.Second look of pre-screened applications, including all required attachments then assigning to an Advisor for review.Created detailed “How To” guides for processes related to the grant program.

Received, reviewed and prepared closed permit files to be sent to Alberta Records CentreMonitored the askASCA inbox, ensuring consistent and accurate responses, redirecting emails as requiredFirst point of contact for Unaccredited municipality CAO’s, Development Managers and Development Officers. Organized bi-annual meetings, including venues, agendas, travel and accommodations

Using Aptify, we maintained and updated applicant information as required based on company standards and guidelines. Developed an applications tracker using Excel that highlights application wait time by business days, while waiting for a more permanent solution from the IT Team. Created detailed “How To’s” of RSA processes ensuring informative & effective training of new hires.Single handily monitored all RSA Tasks, including 24 – 48-hour email responses and prioritizing incoming… Show more Using Aptify, we maintained and updated applicant information as required based on company standards and guidelines. Developed an applications tracker using Excel that highlights application wait time by business days, while waiting for a more permanent solution from the IT Team. Created detailed “How To’s” of RSA processes ensuring informative & effective training of new hires.Single handily monitored all RSA Tasks, including 24 – 48-hour email responses and prioritizing incoming calls all while maintaining more than 90% performance metrics. Show less

• Streamlined client deliverables by developing and continuously improving processing including mail merge templates for certificate issuance• Co-Authored professional business correspondence and produced reports detailing updates• Scheduled team meetings, including sending email reminders, taking and distributing minutes• Distributed essential communications that impacted colleagues, systems or processes

Performing data review and clean-up processes. Cross referencing data to ensure its accuracy and completeness.Ensuring the accuracy and relevancy of all data entered into databases.

Answer and redirect calls as necessaryGreet & Check-in visitorsArranged pick up for local and international couriersSorted, forwarded incoming mail and courier packagesOther projects as assigned

Managed the input of group room lists, updates and billing instructions for room reservations Handled switchboard, offering advice to guests and resolving issues proactively Up-sold guests based on needs, generating over $50,000 in additional revenue Provided individual, dedicated reservation assistance via the hotel(s) primary reservation telephone line for guest inquiries. Complete revenue distribution reporting daily, weekly and monthly through data entry into multiple… Show more Managed the input of group room lists, updates and billing instructions for room reservations Handled switchboard, offering advice to guests and resolving issues proactively Up-sold guests based on needs, generating over $50,000 in additional revenue Provided individual, dedicated reservation assistance via the hotel(s) primary reservation telephone line for guest inquiries. Complete revenue distribution reporting daily, weekly and monthly through data entry into multiple reports Other sales and reservations projects as assigned Additional Work Experience Show less

Proposing and implementing effective marketing strategies to maximize room revenue and occupancy levels Deal with internal employee relation issues with People and Culture, evaluate employee performances and ensure shift coverage Resolve customer conflicts with clear, effective solutions to sustain a high status reputation Developing an enthusiastic and guest driven team through recruitment, personal and professional development and reward, enabling all colleagues to deliver… Show more Proposing and implementing effective marketing strategies to maximize room revenue and occupancy levels Deal with internal employee relation issues with People and Culture, evaluate employee performances and ensure shift coverage Resolve customer conflicts with clear, effective solutions to sustain a high status reputation Developing an enthusiastic and guest driven team through recruitment, personal and professional development and reward, enabling all colleagues to deliver the highest level of personalized guest service Fire Safety Warden, I helped to develop and maintain Employee Fire Safety Policies Maintain all social media points, increasing Facebook reach by 225% and moved our position on TripAdvisor into the top 10Daily review of AR accounts & follow up to ensure payment received in a timely manner Show less

Co-ordinated the Front Office team on the anticipation of service and guest expectations that will ensure unforgettable experiences every time. Establishing and maintaining a good working relationship between the hotel and affiliated agencies and their representatives Effectively handle guest comments both in person and in writing, with an ability to identify and rectify any concerns in a timely fashion. Assist the Front Office Manager in attainment of occupancy targets as well as… Show more Co-ordinated the Front Office team on the anticipation of service and guest expectations that will ensure unforgettable experiences every time. Establishing and maintaining a good working relationship between the hotel and affiliated agencies and their representatives Effectively handle guest comments both in person and in writing, with an ability to identify and rectify any concerns in a timely fashion. Assist the Front Office Manager in attainment of occupancy targets as well as occupancy of the weekly and daily forecasts Show less