Mentored the lead generation/appointment setters team to enhance their performance and align efforts with overall sales goals.Optimized sales processes by implementing automation tools, improving efficiency and reducing manual tasks.Delivered persuasive sales presentations, showcasing the benefits of digital marketing services.Negotiated pricing and closed high-ticket deals while ensuring client satisfaction.Built strong client relationships to foster trust and ensure a smooth transition from prospect to client.Collaborated with the marketing and business development teams to improve lead quality and sales processes.Consistently met and exceeded sales targets by maintaining a robust sales pipeline and leveraging CRM tools to track progress.

B2B sales for RAK Bank (National Bank Of Ras Al-Khaimah)-Understanding clients’ financial goals and providing suitable banking solutions-Identifying and pursuing new business opportunities with potential clients-Collaborating with cross-functional teams to enhance the overall client experience

Walmart Inc.-Managing customer inquiries and processing their orders-Assisting customers with their online shopping through the e-commerce website-Resolving customers’ queries related to their orders and online shopping experience-Using customer service tools to achieve maximum CSAT (Customer Satisfaction) score -Achieving efficient AHT (Average Handling Time)

-Managing a team of 15+ customer service agents/controllers throughout morning,evening and overnight shifts-Ensuring the implementation of customer service policies to achieve maximum customer satisfaction-Taking escalations and providing best possible resolutions for the customers-Training newly hired customer service agents -Recruiting and on-boarding private-hire drivers from all over United Kingdom-Verifying the documents of private-hire drivers (such as MOT, PHV licenses, Driving License etc) through multiple sources prior to the registration process-Supervising day-to-day operations and ensuring achievement of weekly and monthly targets-Maintaining and ensuring the documents of drivers are up-to-date in CRM software and physical files are also being maintained-Hiring of telesales agents for the telesales of dispatching software-Developing business strategies for maximum customer retention

- Private-hire operations- Dispatching operations - Managing pre-bookings and straightaway bookings- Pre-allocating the future bookings- Private-hire drivers assistance- CRM management

Lead generation for HVAC clients