Anthony Loy

Anthony Loy Email and Phone Number

Senior Customer Success Associate: CT Corporation︱State Filings︱Document Authentications and Apostilles @ Wolters Kluwer
La Palma, CA, US
Anthony Loy's Location
La Palma, California, United States, United States
Anthony Loy's Contact Details
About Anthony Loy

5 years technical support/call center experience︱4+ years of coordinator experience︱3+ years retail store experience.

Anthony Loy's Current Company Details
Wolters Kluwer

Wolters Kluwer

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Senior Customer Success Associate: CT Corporation︱State Filings︱Document Authentications and Apostilles
La Palma, CA, US
Employees:
23332
Anthony Loy Work Experience Details
  • Wolters Kluwer
    Senior Customer Success Associate: Ct Corporation︱State Filings︱Document Authentications And Apostilles
    Wolters Kluwer
    La Palma, Ca, Us
  • Wolters Kluwer
    Senior Customer Success Associate: Ct Corporation︱State Filings︱Document Authentications/Apostilles
    Wolters Kluwer Mar 2020 - Present
    Irvine, California, United States
    Corporate filings and document ordering as part of CT West Team 1 law firm team, using Salesforce to manage workload on dashboard, ensuring accuracy by reviewing documents and using company resources, covering team members when capacity gets high.
  • Ayn Rand Institute
    Student Outreach Coordinator︱Project Management︱Scheduling︱Event Planning
    Ayn Rand Institute Mar 2015 - Aug 2019
    Santa Ana, Ca
    In charge of scholarship essay contest program with an average 15,000 entrants annually. Managed, recruited and contracted 20+ paid graders, evaluating grading quality and completion timeliness, coordinating and processing payroll with HR. Delivered contest rankings, notifications and hundreds of cash prizes to winners and participants by set deadlines. Improved efficiency processes for managing contests, recording annually in Institute workflow manual for posterity. Volunteer leader of… Show more In charge of scholarship essay contest program with an average 15,000 entrants annually. Managed, recruited and contracted 20+ paid graders, evaluating grading quality and completion timeliness, coordinating and processing payroll with HR. Delivered contest rankings, notifications and hundreds of cash prizes to winners and participants by set deadlines. Improved efficiency processes for managing contests, recording annually in Institute workflow manual for posterity. Volunteer leader of Employee Events Committee, booking staff holiday party venues and hosting team-building events (game nights, movie nights). Show less
  • Verizon Wireless
    Tier 2 Tech Support/Customer Service Rep︱Call Center︱Troubleshooting︱Escalations
    Verizon Wireless Jan 2011 - May 2014
    Irvine, Ca
    Took escalated calls to troubleshoot customer smartphones and network issues, submitting trouble tickets or issuing warranty replacements. Commended on excellent tone and professionalism when recorded calls were used as examples during monthly team reviews. Led team in Net Promoter Scores by focusing on customer reassurance and troubleshooting accuracy, lowering call-handling times overall.
  • Verizon Wireless
    Retail Sales Representative︱Sales︱Store Operations
    Verizon Wireless Apr 2007 - Jan 2011
    Cypress, Ca
    Face-to-face customer interaction, ascertaining wants or needs, selling on value rather than cost, maintaining positive and helpful tone and demeanor. Required 8 hours of standing on average. Led team by being a reliable knowledge base for current sales and promotions, payment and exchange policies, and security practices.

Anthony Loy Skills

Video Editing Adobe Creative Suite Screenwriting Sound Editing Dslr Camera Operation Production Sound Film Editing Microsoft Word Microsoft Excel Time Management Customer Service Retail Customer Retention Account Management Customer Satisfaction Call Centers Customer Experience

Anthony Loy Education Details

Frequently Asked Questions about Anthony Loy

What company does Anthony Loy work for?

Anthony Loy works for Wolters Kluwer

What is Anthony Loy's role at the current company?

Anthony Loy's current role is Senior Customer Success Associate: CT Corporation︱State Filings︱Document Authentications and Apostilles.

What is Anthony Loy's email address?

Anthony Loy's email address is an****@****ess.com

What schools did Anthony Loy attend?

Anthony Loy attended Chapman University, Cypress College, John F. Kennedy High School.

What are some of Anthony Loy's interests?

Anthony Loy has interest in Politics, Science And Technology, Arts And Culture.

What skills is Anthony Loy known for?

Anthony Loy has skills like Video Editing, Adobe Creative Suite, Screenwriting, Sound Editing, Dslr, Camera Operation, Production Sound, Film Editing, Microsoft Word, Microsoft Excel, Time Management, Customer Service.

Who are Anthony Loy's colleagues?

Anthony Loy's colleagues are Nunzio Camerada, Okano Shin-Ichiro, Dinesh G, Sebastián Quesada Ortíz, Dhaval Mehta, Sudeshna Majhi, Matteo De Grandis.

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