Technical program director and mentor | 20+ years leading digital products.Leadership & Project Management- Delivered custom-built internal enterprise business intelligence and content management systems, impacting 14,000+ associates with 100% uptime and reducing costs by $2,000+ per month.- Led a team of 4 employees and 1 contractor across 10 time zones to deliver an environment migration and code consolidation project 30 days early, achieving a 33% reduction in projected costs and cutting change request time from 2 days to 60 seconds.- Enhanced productivity by 20% through the implementation of Scrum methodologies, developing internal documentation, and standardizing developer workflow tools.Technical Innovation & System Optimization- Developed a real user monitoring prototype featuring session replay and aggregated heat maps, providing deeper insights into user behavior and improving system performance.- Built an automated browser screenshot uploader for unexpected errors, enabling real-time logging and submission, significantly enhancing system diagnostics and user experience.- Achieved 100% code coverage for new API and UI codebases by promoting best practices in testing and automation using Jest and React Testing Library.AI & ML Development- Directed the end-to-end development lifecycle of a generative AI chatbot that queries internal data, reducing turnaround time from 2 hours to 2 seconds, and boosting internal efficiency.- Led a cross-functional team to build and integrate UI/UX for an AI-driven tax preparation prototype, projected to save 70% in preparation time, significantly improving user experience.- Oversaw the design, development, release, and teardown of an internal grading application, facilitating 4,000+ submissions of supervised learning data for machine learning models.Digital Product Ownership • Agile Project Management • Professional Scrum Master • Mentor