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Experienced in tech-driven Customer Success, I excel at forging lasting client relationships and driving mutual success. With a blend of strategic problem-solving and empathetic communication, I've navigated diverse client portfolios, ensuring satisfaction from startups to enterprises. Passionate about enhancing customer experiences through innovative solutions, I'm eager to contribute to a dynamic tech environment where I can continue making a meaningful impact.
Klear Inc
View- Website:
- klearbusiness.com
- Employees:
- 24
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Senior Customer Success ManagerKlear IncConcord, Ca, Us -
Customer Success ManagerKlear Inc. Jul 2024 - PresentPayments and working capital infrastructure for industry 4.0 -
Senior Customer Success ManagerAcoustic Nov 2022 - Mar 2024Conway, Arkansas, UsAcoustic is a customer-obsessed marketing technology company committed to creating powerful tools that are easy to use. For more than ten years, we’ve been a technological leader, providing unified marketing and digital customer experience insights, campaign execution, behavioral experience analytics, and optimized pricing, promotion, markdown, and collaboration technology.- Led robust customer success initiatives as a Senior Customer Success Manager at Acoustic, focusing on accounts in the mid-market range.- Drove successful contract negotiations, aligning client requirements with Acoustic's solutions to optimize revenue streams.- Pioneered retention strategies through proactive client engagement, issue resolution, and fostering enduring partnerships.- Leveraged extensive industry expertise and Acoustic's product suite to deliver tangible value, fostering high retention rates and revenue expansion. -
Customer Success ManagerSendoso Jan 2022 - Oct 2022San Francisco, California, UsSendoso is the world's first Sending Platform. Our fully integrated solution solves sourcing, physical warehouse storage, inventory tracking, and ROI attribution problems so that businesses can send anything and personalize at scale. Our customers see increased conversion rates, revenue, retention, and ROI. Sending is hard. Sendoso is easy.- Championed customer success by serving as a dedicated advocate and strategic advisor for assigned accounts within Sendoso's platform.- Leveraged Sendoso's suite of solutions to develop personalized strategies that drive customer engagement, satisfaction, and retention.- Implemented proactive communication and outreach initiatives to ensure clients maximize the value of their Sendoso investment.- Collaborated closely with internal teams to address customer feedback, identify opportunities for improvement, and drive product innovation. -
Customer Success ManagerCloudbees Feb 2021 - Nov 2021San Jose, California, UsCloudBees is building the world’s first end-to-end automated software delivery system, enabling companies to balance governance and developer freedom.- Proactively ensured customer satisfaction and retention by serving as the primary point of contact for my book of business.- Leveraged deep product knowledge and industry expertise to provide tailored recommendations and solutions that align with customer goals.- Facilitated onboarding processes and conducted regular check-ins to understand evolving needs and optimize platform usage.- Collaborated closely with cross-functional teams to advocate for customer needs and drive product enhancements and improvements. -
Business Development RepresentativeSalesforce Nov 2018 - Jan 2021San Francisco, California, UsSalesforce is cloud-based CRM software. Salesforce brings together all your data, from any source. It makes it easier for companies to find more prospects, close more deals, and connect with customers in a whole new way, so they can provide them with amazing service at scale.- Spearheaded lead generation efforts by identifying and prospecting new business opportunities within target markets.- Leveraged Salesforce's comprehensive portfolio of products to articulate tailored solutions aligned with client objectives.- Cultivated and nurtured relationships with key stakeholders through proactive outreach and effective communication strategies.- Collaborated cross-functionally with sales, marketing, and product teams to drive pipeline growth and achieve revenue targets. -
Sales Development RepresentativeSalesforce Mar 2018 - Nov 2018San Francisco, California, UsSalesforce is cloud-based CRM software. Salesforce brings together all your data, from any source. It makes it easier for companies to find more prospects, close more deals, and connect with customers in a whole new way, so they can provide them with amazing service at scale.- Proactively identified and engaged with prospective clients to generate new business opportunities.- Utilized Salesforce's suite of products and solutions to effectively communicate value propositions and address client needs.- Developed and maintained strong relationships with key decision-makers through targeted outreach and personalized communication.- Collaborated closely with sales teams to qualify leads and drive revenue growth through strategic account development initiatives. -
RecruiterInsight Global Aug 2017 - Feb 2018Atlanta, Georgia, UsInsight Global is an international staffing and services company specializing in sourcing IT, accounting, finance, healthcare, and engineering professionals and delivering service-based solutions to Fortune 1000 clients with more than 70 office locations throughout the U.S., Canada, and U.K. In addition to staffing services, Insight Global provides culture consulting, DEI training, specialized healthcare staffing and resources, and an array of client programs through their professional services division, Evergreen.- Sourcing candidates and walking them through all stages of interviews. - Managed onboarding and offboarding tasks, ensured client compliance, conducted performance reviews, handled I-9 DHS work authorization, approved timesheets and payroll, administered employee benefits, and facilitated background checks using Accurate, HireRight, Sterling, First Advantage, and SilkRoad RedCarpet software- Cultivated relationships with external hiring managers, candidates, internal account managers, and peers through exceptional customer service and a commitment to integrity -
Campus LeadJoyrun, Inc Sep 2016 - Jul 2017Redwood City, California, UsJoyRun is a peer-to-peer platform that makes group deliveries for the community, by the community, social, affordable and rewarding. JoyRun’s feed lets you see who wants what in your area, create or spontaneously join existing requests, and then connects the groups with community members willing to do JoyRuns. And when you do a JoyRun, you get paid a few dollars and build your social cred. For local businesses, JoyRun wakes up latent demand, builds brand preference and grows top line revenue. - Working directly with the CEO to create and execute innovative marketing strategies - Managing a group of 15 Student Leaders to successfully market at the University of Oregon - Building relationships with restaurants to create deals and marketing their business to the campus and through the app. -
Student LeaderJoyrun, Inc Apr 2016 - Sep 2016Redwood City, California, UsJoyRun is a peer-to-peer platform that makes group deliveries for the community, by the community, social, affordable and rewarding. JoyRun’s feed lets you see who wants what in your area, create or spontaneously join existing requests, and then connects the groups with community members willing to do JoyRuns. And when you do a JoyRun, you get paid a few dollars and build your social cred. For local businesses, JoyRun wakes up latent demand, builds brand preference and grows top line revenue. - Hands on Guerilla Marketing techniques to drive viral adoption of a crowd-sourced product - Brand development through social media promotion -
Client ServicesTeak Jun 2016 - Sep 2016San Francisco, Ca, UsWe give brands a soul. We help brands communicate like humans for humans. We believe that creating a brand begins by creating a unique voice and story. That story defines not just what you say and how you say it– but also how you look, and what you do.- Taking care of client's needs, everything from catering to operations assistance- Office Management -
Advertising Account ExecutiveEmerald Media Group Oct 2015 - Apr 2016Emerald Media Group is a modern college media company. We publish one print edition each week, Oregon Daily Emerald Monday, real-time news on our website, dailyemerald.com, as well as a weekday e-newsletter, The DailyE. We also have an extensive portfolio of services available to UO students, the university and the Eugene community.Collaborated with local business owners market the student audience through advertising with Emerald Media Group. - Worked towards a monthly company team sales goal- Articulated clients needs into specific marketing pitches- Developed client contracts and managed paid marketing materials -
Sales Associate InternGrow Local Project Jun 2015 - Sep 2015San Francisco, Ca, UsLead generation and optimization of online lending platforms.- Helping small business owners gain capital. - Learning and helping to optimize our sales process from start to finish. - Lead generation all the way through to close of customer account.
Thea Thompson Skills
Thea Thompson Education Details
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University Of OregonBioanthropology -
Acalanes High School -
Ef Executive Language InstituteSpanish Language And Literature
Frequently Asked Questions about Thea Thompson
What company does Thea Thompson work for?
Thea Thompson works for Klear Inc
What is Thea Thompson's role at the current company?
Thea Thompson's current role is Senior Customer Success Manager.
What is Thea Thompson's email address?
Thea Thompson's email address is th****@****ail.com
What is Thea Thompson's direct phone number?
Thea Thompson's direct phone number is +192587*****
What schools did Thea Thompson attend?
Thea Thompson attended University Of Oregon, Acalanes High School, Ef Executive Language Institute.
What skills is Thea Thompson known for?
Thea Thompson has skills like Youth Development, Sales Process, Powerpoint, Social Media, Public Speaking, Qualifying Prospects, Salesforce.com, Windows, Account Management, Sales, Cold Calling, Inside Sales.
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