Managing and restructuring a service

Deliver and prepare training/ courses as per training packages.Support students and provide learning options to suit their needsEnsure students understand the requirements and assist them to plan to meet theseProvide training or tutoring as required on a class and/or through individualised support

Child Protection. All facets of casework.

All aspects of operations and program management across the provision of services to people with a mild to moderate disability and support to homes for those with higher needs. Lobbying to government for an extension to funding and to housing for alternative accommodation for those with a disability. Networking with other agencies looking to form partnerships to position our agency for the upcoming DisabilityCare launch. Relieving the CE when she is on leave.

Intergovernmental Section, Indigenous Coordination Group.• Project work and coordination• Secretariat responsibilities, minute taking, agendas, coordination of meetings• Participate in Business Planning for section/branch• Review existing policies• Develop briefs and minutes as required• Coordinate policy briefings• Respond to Government requests such as Questions on Notice (QoNs) • Work to tight and competing deadlines and display flexibility

Project work - 2nd engagementYvonne worked with Defence PSPG to improve HR functions within a shared service environment. Responsibilities included project planning, process mapping (BPI) change management, human resource application, tailoring current functions and streamlining capability. Project work - May to SeptemberYvonne worked with Joint Health Command (JHC) Defence to develop pilot projects for severely wounded, ill and injured members. Yvonne developed two psychosocial projects for members and their families which will go to pilot and developed two other projects which will improve rehabilitation for severely injured, wounded and ill members.

Yvonne was a senior manager responsible for the implementation and delivery of all LWB programs. This included foster care and disability programs, and management of new projects, within ACT and NSW surrounds. Yvonne's team promoted a service which provided quality programs and services to Life Without Barriers clients. She was responsible for managing programs, budgets, human resources, customer relationships, image, networking, managing stakeholder relationships and attending meetings.Responsibilities included:Training, recruitment and retentionAll facets of administration.Submissions and tendersDevelopment of policy and implementationCoaching and mentoring managersGeneral day to day delivery of services

Secretariat/Project workBusiness Process Review TeamOrganising meetings, developing agendas, taking minutesManaged calendars Assisted with projects Research Administration support for the teamOther day to day duties as required

Manage all facets of all programs including homestay at three services, Post School Options, in-home stays, Vacation care, holiday camps and weekend holidaysManage, coach and mentor staff, up to thirty full, part time and casual employees and managersAll aspects of Human resources including WH&S, wages, training, recruitment, selection, attract and retain staff, administration and other duties as requiredLiaise with other agencies, government and private sector, build relationshipsAttend meetings, networkManage budgets, financial requirements, purchases Contribute to team work and work collaboratively with teamFace to Face work with clients Provide a high level of skills in a range of computer packages and databasesDevelop policies, procedures and protocolsDevelop annual plan in conjunction with other managersDevelop quality processes and continuous improvementDrive audit processes and keep in line with requirements Build business and improve financial income of servicesStrategic planningDevelop programs and manage projectsDevelop and write submissionsSpecial achievements:Developed organisational booklet for clientsDeveloped protocols around agency requirementsImproved intake of clients through identification of catchment areaIncreased profits by increasing brokerage and development of effective cost control

Provide high quality administrative support to the SRS team Coordination and management of team meetings, agendas, minutes and correspondenceDevelop projects as designatedLiaise with other agencies, government and private sectorMaintain diaries and appointmentsManage human resource requirementsAdminister financial/procurement processes as requiredContribute to team work and work collaboratively with teamProvide a high level of skills in a range of computer packages and databasesMonitor, track, coordinate and proofread reports as required by legislation

Develop proposals, contracts, projects and programs for clients as individuals or corporationsCoordinate coaching as per contract using excel spreadsheet trackingProvide accurate and comprehensive reportingManaging sales and invoices, Provide comprehensive administrative duties including planning of functionsLiaise with a diverse range of people and supporting ongoing clients to ensure program needs are metEnsure the delivery of exceptional customer service - meeting and exceeding client expectationsAdhere to all relevant policies and procedures including privacy and confidentiality of informationSpecial achievements: Intake into career coaching program completed within record timeNew programs for women developed effectively with outstanding attendance Exceeded first quarter budget by 25%

Provided administration of financial affairs for disability, aged, minors trusts and disabled clientsDeveloped budgets, manage finances, investments, property, taxes and day to day costsProvided accurate report writing for tribunals (GAAT) and court (divorce/settlements) Conducted investigations of misappropriated fundsLiaised with clients and carers to provide budgets appropriate to clients needsMaintained good relations with community and legal departments as required through case meetingsPerformed various administrative duties associated with computer file management and record keepingSpecial Achievements:Tasks reduced on position substantially from 400 to 4 within a three month periodWorked with legal department to close two files outstanding for over two yearsAssisted with training new recruits into procedures and requirements

Consistently ensured meticulous attention to detail to avoid costly errors while sustaining commendable customer service; able to patiently resolve customer issues while protecting company interest and image. Performed office administration duties including data entry for family, youth and unemployed on income supportResponsible for the management of clients on data baseHandled telephone enquiries and refer as appropriate Assisted with training new recruits and provided ongoing support and 'buddying' with traineesMaintained good relations with community departments Hosted team meetings as required. Updated staff on changes and new information

Case management, assessment, counselling, advocacy and liaison. Liaised with community for enhancement to client's life and social skillsWorked with clients in residential settings, assisted with living skills, job skills, education and family process.Recruitment, induction and training of new recruits, ongoing support, rostering, grievance and mediationDeveloped comprehensive, ongoing and consistent training programs Developed reports for court and community professionalsPerformed Relieving Coordinator position in various roles when requiredOrganised annual meetings for up to three hundred guests, including catering and entertainmentDevelopment and upkeep of telephone directory on data base for agencyAssisted with development of policies, procedures and ongoing planning