Led Information architecture and directional strategy for future re-platforming of [Xfinity.com](http://xfinity.com/) including new navigation structure, content strategy and hierarchy based on extensive user research and testing.Key leader of cross-functional team and providing product strategy and vision for new Plan Builder experience allowing customers more flexibility in choosing and customizing their Xfinity services.

Led and managed team that redesigned the Support ecosystem for Xfinity.com. Including complete re-architecture of xfinity.com/support, the Xfinity Status Center, and troubleshooting tools for Comcast's TV and Internet devices.

Concentrated on multiple channel User Interface and Information Architecture work for the sales field. Had responsibilities including architecting, designing, and providing strategy for many applications and web presences.Supported sales field-enablement within the Knowledge Management Competency Center through the optimization of user interfaces in the SAP Corporate Portal environment• Lead designer for Field Intelligence Network portal presence, provided design, information architecture, and usability guidance throughout project lifecycle • Assisted senior designers and human factors professionals in tasks involving end-user experience research and requirements gathering• Developed detailed navigational maps for Training, Marketing & Branding, and TeleManagement areas within the portal• Supported TeleManagement portal presence by providing on-brand images, visual maps, site-maps, and content documentation for UX design initiatives• Provided detailed page designs as visual reference for Content Area Templates in methodology-streamlining efforts• Produced page content specification templates and style guides for the Solutions, Industries, and Sales & Marketing landing page areas