As a proud veteran of Desert Shield / Desert Storm and National Defense Service Ribbon recipient, I embarked on a fulfilling career in the automotive industry, starting as a sales consultant at a large dealership. Throughout my journey, I faced several challenges, from adapting to a management style and company culture I didn't enjoy, to seeing my innovative ideas ignored. Despite these hurdles, I achieved numerous accomplishments and received recognition for my work. Eventually, my persistence paid off when I discovered the perfect opportunity at Adams Automotive as a Business Development Manager.Over the years, I've honed my skills as a self-motivated and passionate automotive professional, successfully implementing Sales and Service Business Development programs in dealerships. My expertise in creating custom processes and procedures streamlined sales-to-customer interactions, resulting in increased transactions and customer satisfaction. By leveraging various CRM tools, such as @AppFueled VIN Solutions, vAuto, and Auto Alert, I've provided valuable insights to dealership leaders and improved relationships with third-party vendors. My accomplishments include training and coaching a diverse team of Internet Managers and BDC Agents, significantly increasing appointment rates and profits across various campaigns, and executing unique marketing campaigns to boost sales.In addition to my hands-on experience, I've had the pleasure of providing coaching and training to clients in the automotive industry across the United States and Canada. My seminars on leadership, phone skills, personality profiling, and client loyalty have helped countless professionals develop their skills and achieve success. I pride myself on building quality relationships with high-profile clients, developing innovative business development strategies, and managing teams to consistently deliver exceptional results. With my proven track record of success and unwavering dedication to my craft, I'm excited to continue helping independent shops, dealerships and automotive professionals thrive in this competitive industry.