Ben Jennings Email and Phone Number

A client facing role for BigHand in North America. Key responsibilities include: In depth pre-sales technical consultancy with prospective clients.Providing support and training for a network of Value Added Resellers throughout USA.Technical support for the team of North American sales representatives.Technical support for all North American clients.This role also encompasses many of the aspects of my previous roles

A client facing role for a market leading digital dictation supplier. Key responsibilities include: Server installations of BigHand software, including database (SQL) and server software and telephony, blackberry, outsourcing and exchange integrations or additional modules.Client installations of BigHand software on various operating systems, including Terminal Services and Citrix environments.On site hardware and software troubleshooting.Preparation for client software distribution by various means (i.e. Group Policy, login/batch script, etc).Discussion and implementation of database backup solutions.Pre-implementation technical discussions with client technical contacts.Supporting and training value added resellers during their initial implementations of the BigHand software.This role also encompasses some of the aspects of my previous role as a training consultant at the same company, including more technical training to IT staff, floor walking, and delivering user demonstrations.Documentation of work carried out at client sites.Documentation of installation methods for new software, and updating existing technical documentation.

A client-facing role as a training consultant. Key responsibilities include:Delivering end-user training to solicitors and secretaries in the use of BigHand digital dictation in either one-to-one or group training sessions.Delivering administration training to IT staff at client firms, including train-the-trainer courses, and training on a reporting tool.Delivering user demonstrations, prior to training, to introduce the end-users to the benefits of digital dictation.Floor walking users after training to ensure the users are using the software correctly, and that they do not have additional questions/problems.Production of training documentation to be distributed to clients.Providing cover for the technical support helpdesk team during their weekly meeting, and when not visiting clients.Assisting the testing department.Training new starters.Planning and booking travel.