Joseph Laskowski

Joseph Laskowski Email and Phone Number

Managed Services Engineer at Aunalytics @ Aunalytics
south bend, indiana, united states
Joseph Laskowski's Location
South Bend, Indiana, United States, United States
Joseph Laskowski's Contact Details

Joseph Laskowski work email

Joseph Laskowski personal email

About Joseph Laskowski

Hi, I’m Joe Laskowski, a skilled problem solver with a natural aptitude for technology. I’ve been providing top-notch service in the IT industry for over two decades. Currently, I serve as the Service Desk Location Lead for the Kalamazoo, Michigan, division of Aunalytics, a leading IT company in the Midwest. Aunalytics specializes in providing analytical insights to clients in various industries using artificial intelligence. With over 13 years of management experience, I lead a team of talented technicians and engineers in our Managed Services department.I’m an absolute fanatic when it comes to the Linux operating system, and I love nothing more than working in a terminal environment. I’ve also mastered various web technologies, including Nginx, Hugo, and Jekyll. I’m an avid cryptocurrency enthusiast in my spare time, primarily in $XRP and $XLM. I also co-founded Michiana Infosec, a community for security enthusiasts and IT professionals in the area.Recently, I’ve taken up the hobby of creating AI art, and I’m a huge fan of craft beers – double IPAs and strong stouts are my favorites. I’m also hopelessly addicted to hot wings. You can find me geeking out over Star Wars in my free time.

Joseph Laskowski's Current Company Details
Aunalytics

Aunalytics

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Managed Services Engineer at Aunalytics
south bend, indiana, united states
Website:
aunalytics.com
Employees:
165
Joseph Laskowski Work Experience Details
  • Aunalytics
    Internal Support Engineer
    Aunalytics Aug 2023 - Present
    South Bend, Indiana, United States
    • Tier 1 and Tier 2 Support: Provide exceptional Tier 1 and Tier 2 technical support to internal staff at Aunalytics, ensuring minimal downtime and promoting operational efficiency.• Project Initiatives: Actively involved in the rollout of new organizational initiatives and projects that enhance the work environment and operational capabilities of Aunalytics.• Linux Subject Matter Expert: Serve as the go-to Linux Subject Matter Expert for our Centralized Services team, offering insights and solutions for Linux-based issues and projects.• Security Operations: Work part-time as a SOC analyst, assisting the Security Team with both internal and client-based security needs. Focus on maintaining the integrity and confidentiality of sensitive information and ensuring robust cybersecurity measures are in place.
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  • Aunalytics
    Service Desk Location Lead - Kalamazoo
    Aunalytics Jan 2022 - Aug 2023
    South Bend, Indiana, United States
    • Lead the Kalamazoo team in providing Tier 1 and Tier 2 support for our customers, managing and escalating incidents, and maintaining SLAs.• Manage IT staff and define job expectations by improving employee performance, mentoring employees, and providing training.• Co-Lead Engineer for Aunalytics; support our internal departments, teams, and employees. Includes user access administration, Office 365 licensing, and general troubleshooting inquiries as issues arise.
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  • Aunalytics
    Service Desk Lead
    Aunalytics Oct 2019 - Jan 2022
    South Bend, Indiana Area
    • Provided leadership for a team of talented technicians and engineers supporting some of our Service Desk's largest accounts (1500+ users).• Led the team in providing Tier 1 and Tier 2 support for our customers, managing and escalating incidents, and maintaining SLAs.• Maintained high customer satisfaction by working with customer IT point of contact to ensure smooth service delivery by collaborating with technical teams, communicating service delivery issues, and following up on customer tickets.
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  • Microintegration
    Managed Services Specialist
    Microintegration Mar 2017 - Sep 2019
    South Bend, Indiana, United States
    • Systematically interpreted user problems and identified solutions, successfully resolving over 70 to 100 tickets per week.• Investigated and resolved complex software and hardware problems, providing first-level remote support and escalating unresolved issues as necessary.• Responded to telephone, e-mail, and in-person inquiries from users promptly.• Effectively communicated with clients to ensure that all technical issues were resolved satisfactorily.
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  • Realm Technologies Llc
    Field Technician Manager
    Realm Technologies Llc Jul 2007 - Mar 2017
    Remote - Cincinnati Area
    • Manage the day-to-day operations for break/fix technicians across the United States. • Recruited and oversaw the certifications for over 200 technicians that provide warranty repair services for business and residential customers for vendors such as Dell, Sony, IBM, HP, and Lexmark.• Provided customer field technician services by managing service calls, parts logistics, and vendor relations.• Provide web maintenance for the company intranet and public-facing website.
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  • Eye Candy Depot Inc
    Webmaster, Co-Owner
    Eye Candy Depot Inc Apr 2012 - Oct 2014
    South Bend, Indiana Area
    Developed website with Magento / Wordpress and created custom graphicsManage SEO, Marketing, Social Media, Analytics, and Amazon Communicate with vendors for product specifications, photos, and descriptionsCustomer Service, Support, Order Processing, and Inventory Management
  • Syndicate Marketing Llc
    Owner
    Syndicate Marketing Llc Jul 2007 - Feb 2013
    South Bend, Indiana Area
    Web Development and Local SEO consultant for small and medium business in the South Bend, Greater Michiana area.
  • Profit Plays Llc
    Webmaster
    Profit Plays Llc 2007 - 2010
    South Bend, Indiana Area
    Created static site with Dreamweaver then upgraded to CMS using JoomlaCreated custom graphics with Photoshop, FireworksManage SEO, Marketing, Web AnalyticsCustomer Service, Support, Subscriber Management, Daily Service Report
  • On Sight/Qualxserv/Dell
    Hardware Field Technician
    On Sight/Qualxserv/Dell May 2005 - Jul 2007
    South Bend, Indiana Area
    • Logged online to receive and close out daily service tickets through the Qualxserv web portal.• Contacted Dell warranty customers and scheduled same-day on-site service using multi-tasking and time management skills.• Troubleshoot and replace PC and Laptop components such as motherboards, processors, memory modules, power supplies, and hard drives.• Gained experience working with different customers and personalities while maintaining a professional demeanor and service-oriented attitude.
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  • Compaq/Whirlpool/Tcml, Ltd
    Logistics Coordinator / Deployment Technician
    Compaq/Whirlpool/Tcml, Ltd Apr 2001 - Feb 2002
    Benton Harbor, Michigan Area
    • Supervised 3 team members during the hardware deployment for a large-scale, multi-site rollout of 6000 Compaq laptops and desktops at Whirlpool Corporation’s facilities, including World Headquarters.• Managed warehouse inventory by reconciling RA numbers, serial numbers, and inventory counts.• Installed Windows 2000. Also performed dual-boot installs. • Performed troubleshooting of various PC problems and replaced hardware components.• Implemented new equipment setup, data transfer from Win95, 98 in existing Dell PCs to upgrade operating systems Win98se, Win2k, with Compaq’s in a Novell network environment.
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Joseph Laskowski Skills

Seo Troubleshooting Wordpress Web Analytics Online Marketing Computer Hardware Google Analytics Social Media Marketing Web Design E Commerce Technical Support Hardware Computer Repair Management Cms Social Media Web Development Css Search Engine Optimization Linux Open Source Autotask N Able Html5 Email Nginx Centos Ubuntu Jquery Bootstrap Solarwinds Citrix Active Directory

Joseph Laskowski Education Details

  • Productivity Point International
    Productivity Point International
  • John Adams
    John Adams
    High School

Frequently Asked Questions about Joseph Laskowski

What company does Joseph Laskowski work for?

Joseph Laskowski works for Aunalytics

What is Joseph Laskowski's role at the current company?

Joseph Laskowski's current role is Managed Services Engineer at Aunalytics.

What is Joseph Laskowski's email address?

Joseph Laskowski's email address is jo****@****ail.com

What schools did Joseph Laskowski attend?

Joseph Laskowski attended Productivity Point International, John Adams.

What are some of Joseph Laskowski's interests?

Joseph Laskowski has interest in Graphics, Programming, Web Design, Computers, Mma, Ufc, Economic Empowerment, Technology, Marketing, Web Development.

What skills is Joseph Laskowski known for?

Joseph Laskowski has skills like Seo, Troubleshooting, Wordpress, Web Analytics, Online Marketing, Computer Hardware, Google Analytics, Social Media Marketing, Web Design, E Commerce, Technical Support, Hardware.

Who are Joseph Laskowski's colleagues?

Joseph Laskowski's colleagues are Jacob Fry, Brad Thien, Benjamin S., Brandon Hiles, Ryan Colby, Austin A., Bob Buchanan.

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