Joseph Laskowski Email & Phone Number

South Bend, Indiana, United States

• Tier 1 and Tier 2 Support: Provide exceptional Tier 1 and Tier 2 technical support to internal staff at Aunalytics, ensuring minimal downtime and promoting operational efficiency.• Project Initiatives: Actively involved in the rollout of new organizational initiatives and projects that enhance the work environment and operational capabilities of Aunalytics.• Linux Subject Matter Expert: Serve as the go-to Linux Subject Matter Expert for our Centralized Services team, offering insights and solutions for Linux-based issues and projects.• Security Operations: Work part-time as a SOC analyst, assisting the Security Team with both internal and client-based security needs. Focus on maintaining the integrity and confidentiality of sensitive information and ensuring robust cybersecurity measures are in place.

South Bend, Indiana, United States

• Lead the Kalamazoo team in providing Tier 1 and Tier 2 support for our customers, managing and escalating incidents, and maintaining SLAs.• Manage IT staff and define job expectations by improving employee performance, mentoring employees, and providing training.• Co-Lead Engineer for Aunalytics; support our internal departments, teams, and employees. Includes user access administration, Office 365 licensing, and general troubleshooting inquiries as issues arise.

South Bend, Indiana Area

• Provided leadership for a team of talented technicians and engineers supporting some of our Service Desk's largest accounts (1500+ users).• Led the team in providing Tier 1 and Tier 2 support for our customers, managing and escalating incidents, and maintaining SLAs.• Maintained high customer satisfaction by working with customer IT point of contact to ensure smooth service delivery by collaborating with technical teams, communicating service delivery issues, and following up on customer tickets.

South Bend, Indiana, United States

• Systematically interpreted user problems and identified solutions, successfully resolving over 70 to 100 tickets per week.• Investigated and resolved complex software and hardware problems, providing first-level remote support and escalating unresolved issues as necessary.• Responded to telephone, e-mail, and in-person inquiries from users promptly.• Effectively communicated with clients to ensure that all technical issues were resolved satisfactorily.

Remote - Cincinnati Area

• Manage the day-to-day operations for break/fix technicians across the United States. • Recruited and oversaw the certifications for over 200 technicians that provide warranty repair services for business and residential customers for vendors such as Dell, Sony, IBM, HP, and Lexmark.• Provided customer field technician services by managing service calls, parts logistics, and vendor relations.• Provide web maintenance for the company intranet and public-facing website.

South Bend, Indiana Area

Developed website with Magento / Wordpress and created custom graphicsManage SEO, Marketing, Social Media, Analytics, and Amazon Communicate with vendors for product specifications, photos, and descriptionsCustomer Service, Support, Order Processing, and Inventory Management

South Bend, Indiana Area

Web Development and Local SEO consultant for small and medium business in the South Bend, Greater Michiana area.

South Bend, Indiana Area

Created static site with Dreamweaver then upgraded to CMS using JoomlaCreated custom graphics with Photoshop, FireworksManage SEO, Marketing, Web AnalyticsCustomer Service, Support, Subscriber Management, Daily Service Report

South Bend, Indiana Area

• Logged online to receive and close out daily service tickets through the Qualxserv web portal.• Contacted Dell warranty customers and scheduled same-day on-site service using multi-tasking and time management skills.• Troubleshoot and replace PC and Laptop components such as motherboards, processors, memory modules, power supplies, and hard drives.• Gained experience working with different customers and personalities while maintaining a professional demeanor and service-oriented attitude.

Benton Harbor, Michigan Area

• Supervised 3 team members during the hardware deployment for a large-scale, multi-site rollout of 6000 Compaq laptops and desktops at Whirlpool Corporation’s facilities, including World Headquarters.• Managed warehouse inventory by reconciling RA numbers, serial numbers, and inventory counts.• Installed Windows 2000. Also performed dual-boot installs. • Performed troubleshooting of various PC problems and replaced hardware components.• Implemented new equipment setup, data transfer from Win95, 98 in existing Dell PCs to upgrade operating systems Win98se, Win2k, with Compaq’s in a Novell network environment.

Education record

High School