Tom Hebner Email and Phone Number
Tom Hebner work email
- Valid
- Valid
- Valid
Tom Hebner personal email
Tom Hebner phone numbers
Tom Hebner is a Vice President - Agentforce Generative AI Practice at NeuraFlash. He possess expertise in professional services, speech recognition, enterprise software, ivr, saas and 25 more skills.
-
Vice President AgentforceNeuraflash Jan 2024 - PresentBurlington, Ma, Us
-
Vice President - Digital TransformationNeuraflash Apr 2021 - Jan 2024Burlington, Ma, UsRan a Digital Transformation consulting pracitce with a heavy emphasis on analytics and outcomes. Helping Enterprise brands with strategy, execution, and optimization.
-
Vice President - Digital ServicesDirectly Dec 2019 - Apr 2021San Francisco, California, Us -
Head Of Product Innovation, Ai And Conversational AiNuance Communications 2017 - Nov 2019Burlington, Ma, UsRan the Cognitive Innovation Group at Nuance (CIG), an innovation lab whose charter was to create products that enable Nuance customers (and Nuance) to build more effective, powerful, and intelligent voice- and text-based interfaces. Partnered with buyers and users of voice and language technology to discover pain points, innovate on solutions, and ultimately bring the solutions to market as products. Invented Pathfinder, an AI product that automatically maps conversations. -
Senior Director, Digital EngagementNuance Communications Jul 2016 - Oct 2017Burlington, Ma, Us• Responsible for $46M Annual Rev proactive outbound IVR/SMS/Email business• Head of strategy for all Enterprise Contact Center services• Responsible for Services P&L• Managed a team of 60 people (5 Managers and 55 Individual Contributors)
-
Senior Director, Conversational Ai Practice Lead | Digital Services Product ManagerNuance Communications Jun 2014 - Jun 2016Burlington, Ma, Us• Responsible for $4M-$5M of POC Revenue and $10M-$20M of Recurring Hosted Revenue• In 2013/14 supported sales in landing $6 M of new contact center automation projects• Led a 55-person design practice (5 Managers and 50 Individual Contributors), including managing our portfolio of services products• Most proud of creating a design-led, user-focused organization and bringing that culture to the customer teams we worked with
-
Director Conversational Ai Practice Lead | Strategic Delivery ManagerNuance Communications Nov 2010 - Jun 2014Burlington, Ma, Us• Deployed the first wave of enterprise mobile applications with true multi-modal speech and touch integrated experience with USAA, GEICO, and CVS• Defined the multi-modal design process, the intersection of visual and conversational design• Created the first intelligent phone system for US Airways - It knows who you are and predicts why you are calling (no more annoying menus)• Within the design division, launched geographic design centers, established SME teams, established operational metrics, grew team by 20%, reorganized so designers work for designers, promoted a new management team, and created a project accountability and oversight team.• Run customer innovation summits – strategic meetings with our key enterprise accounts to help set their strategy and roadmap
-
Senior Manager Conversational Ai | Technical Account ManagerNuance Communications Nov 2007 - Nov 2010Burlington, Ma, Us• Co-Ran the PS Design Discipline• Defined the Nuance “Deep Conversational Analysis” process that would become a PS “offering”• Centralized staffing of all design• Ran successful projects for HCSC, Delta Airlines, Thrivent Financial, Wells Fargo, Vanguard, among others.
-
Manager Professional Services/ Vui Design | Project/Account MangerViecore 2003 - Nov 2007Us• Formed the first VUI Team at Viecore Inc ($100 M services company bought by Nuance in 2006)• Established the design and analysis process of all applications deployed by Viecore• Responsible for the design quality and performance metrics of all applications• Defined the logging and reporting standard that eventually was adopted by Nuance -
Manager Professional Services | Project ManagerVoice Integrators Inc 2001 - 2003• Ran a professional services team focused on the Sprint PCS account• Responsible for all deployments, infrastructure, up time, customer satisfaction, and quality for the $20M Sprint account (biggest single account in Viecore history to that point).• Lead problem solver for all complex technical problems at Viecore -
Developer/Project Manager/Lead TroubleshooterVoice Integrators Inc 1999 - 2001• Developed applications run on the Edify platform• Built and deployed one of the first and the largest NLU application for Sprint (20M Calls/Week)
Tom Hebner Skills
Tom Hebner Education Details
-
Princeton UniversityElectrical And Electronics Engineering -
Villanova UniversityElectrical Engineering
Frequently Asked Questions about Tom Hebner
What company does Tom Hebner work for?
Tom Hebner works for Neuraflash
What is Tom Hebner's role at the current company?
Tom Hebner's current role is Vice President - Agentforce Generative AI Practice.
What is Tom Hebner's email address?
Tom Hebner's email address is th****@****ore.com
What is Tom Hebner's direct phone number?
Tom Hebner's direct phone number is (781) 565*****
What schools did Tom Hebner attend?
Tom Hebner attended Princeton University, Villanova University.
What skills is Tom Hebner known for?
Tom Hebner has skills like Professional Services, Speech Recognition, Enterprise Software, Ivr, Saas, Mobile Devices, Integration, Mobile Applications, Software Development, User Experience Design, Agile Methodologies, Cloud Computing.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial