- Streamlined on-boarding process for new learners,ensuring a seamless transition into the program.- Managed the enrollment and batch assignment process fornew participants, ensuring precise and prompt placement.- Oversaw a comprehensive database of learner information,ensuring data accuracy and integrity.- Gathered and documented feedback from learners,contributing to continuous program improvement initiatives.- Obtained testimonials from learners regarding their overalljourney and experience.

We are here to upgrade the skills and boost up the confidence of broken skills.

Proficient in managing customer support tickets via Zoho Desk, ensuring timely and effective resolution.Skilled in handling customer communication through emails and calls to address concerns and gather feedback.Experienced in maintaining and analyzing customer data using MS Office tools for efficient reporting.Monitored and responded to Play Store reviews, enhancing user experience and brand reputation.

Effectively handled inbound calls for premium clients, maintaining a TAT (Turnaround Time) of 9 hours to ensure timely resolution.Consistently delivered exceptional service, earning the Star Employee award for multiple consecutive quarters.Skilled in monitoring and optimizing CSAT (Customer Satisfaction), AHT (Average Handling Time), and other critical performance metrics.Maintained empathy in all interactions, ensuring a customer-first approach and fostering strong client relationships.Successfully achieved and maintained KPIs (Key Performance Indicators) and KRAs (Key Result Areas) aligned with organizational objectives.