Quality Engineer Iv
Broomfield, Co, Us
My role helped to establish the quality assurance department and mature the quality management system. Gogo Business aviation is the industry leader in providing cabin radio and entertainment systems and services for business aviation globally with $75M/qtr in sales. • Responsibilitieso Product BI Analyst and Developero Team Lead* Mentored and trained Junior Engineers and technicians* Managed QA Summer Interns* Reviewed +1500 Engineering Changes per yearo New Product Development Quality Leader for all new productso Customer Quality Engineer - OEM, fractional, and end user customers.o FAA & Gogo Agent (FAA 8130-9 forms): Part Conformity, Test Setup, and Installationo AS9100 Lead Internal Auditor• Successeso Interim QA manager and FAA contact under 14 CFR Part 21 for all product lines.o Failure Analysis & Product Quality Engineer Lead – Optimized FA and repair processes to ensure 5 day turns for customer and 30 days for exchange equipment.* 400 returns per month. o Metrics BI Developer * Developed RMA metrics and definitions.• Product yields, failure rates, MTBF, MTBUR, NFF, etc.* Created tiered RMA coding scheme used across all company departments.* Created and maintained ~100 Dashboards and +50 ETL data cubes. o Data Analyst/Developer/Admin* FRACAS – Developed and implemented custom Failure Reporting and Corrective Action System. Basis for all RMA metrics. • ~25k RMAs reviewed and dispositioned in 6 years. o Tool Calibration Manager: +1000 tools calibrated yearlyo Successfully lead cross functional team to drive >50% reduction Out of Box returns and No Fault Found returns in 1 year. o Lead effort to exceed company goals for out of box quality and field reliability resulting in favorable to goal metrics for + 2 years continuously. o Developed COPQ – Cost of Poor Quality macro and micro models to assist corporate goal of 5 - 10% reduction in COPQ year over year.