Endurance is a strategy + content agency fixated on helping wellness and lifestyle brands stand out through authentic storytelling backed by data-driven insights.We also have experience in the entertainment, real estate, and hospitality industries.Services:Strategy: Brand / Digital Marketing / Social MediaContentSocial Media ManagementPaid Ads (IG/FB)Consulting

We want to contribute to the fight against COVID-19 by facilitating the acquisition of quality prevention products to those who need them most. We have set up the relationships to get PPE such as masks and gloves to the U.S. healthcare system, state and federal government agencies, and small and medium-sized businesses.

360Converge is a company disrupting the automotive CRM industry by leveraging a Mobile/A.I. first strategy to deliver an exponentially improved communication experience between automotive shoppers and salespeople by focusing on results, not activities.Essential responsibilities include:• Create and execute an effective brand strategy• Create and oversee the creation of marketing assets and deliverables• Build and maintain strong, long-lasting client relationships• Content creation for the company's social media channels• Assist with print ad creation and campaign• Create and execution of HTML e-mail campaigns• Graphic Design (Social media graphics/banners, customer-facing deliverables, product mockups, etc.) • Short-form video production• Onboarding new clients• Outline and facilitate customer journeys and processes• Increase the retention and growth of 360Converge’s clients• Monthly success calls with existing and prospective clients• Work in our CRM to keep records updated and accurate• Represent the voice of the customer to provide feedback and insights via high touch relationships into the core product and marketing processes• Provide timely feedback to the company regarding service failures or client concerns• Identify business opportunities with customers to improve retention• Client's trusted partner on the use-case and product functionality• Collaborate closely with team members and leadership• Creating and implementing innovative retention strategies• Assist with high severity requests or issue escalations as needed• Create social media content highlighting client success• Record details of daily client inquiries and action is taken when needed• Follow-up on client expectations• Exert good judgment and problem solving• Creat effective written and verbal communication• Practive effective time-management to minimize delays in work-flow processes

Key duties include strategic planning and implementation of effective strategies to meet and exceed performance, customer service/success, retention, and upselling goals along with all standard KPIs. Facilitate on-boarding of new B2B relationships. Assist in website design management and development of new IT advances. Maintain meaningful partnerships with account contacts, gather data, produce performance reporting, and analyze business success.

I was asked to improve communication and feedback between the employees and all levels of management. Reporting directly to the owner/CEO, the primary purpose of this role is to ensure that as a company we are always aware of our workforce's needs and oversee company culture.Essential Functions and Responsibilities:• Promote, manage and celebrate Employee Engagement Program and other rewards & recognition activities• Work with cross-functional teams to identify unique company needs while balancing the overall purpose and requirements of the employee engagement strategy• Identify trends through focus groups, surveys, town halls, one-on-one interviews, building meetings, engagement surveys, employee focus groups, etc.• Bring key engagement drivers and ideas for consideration• Leverage events to create and sustain dialogue around engagement and company culture• Identify issues and propose solutions related to employee engagement• Administer annual survey (as needed) and assist with mini surveys throughout the year• Work with Marketing on guidance and direction for company communications including quarterly newsletter• Work with Marketing to design, write and produce internal communications, events and programs materials, including newsletters, e-blasts, Facebook, etc. for the purpose of communicating critical information to employees including field employees• Skillfully deploy, implement and coordinate engagement program and site initiatives to ensure a positive and exciting work environment• Ability to gather input and feedback from Management as well as the ability to communicate across all levels of a multi-generational and diverse employee base• Clearly identify issues and create positive solutions to minimize conflict, promote positive employee engagement through creativity and passion for the employee experience• Build alignment through better communication and direction• Make improvement recommendations to increase engagement and retention

Has led a team up to 10 associates and helped run a department with over 60 associates. ● Developed and implemented various systems and forms to help associates and the department grow while raising efficiency ratings by 10%. ● Have grown over 10 different associates to move up in the company to different positions. ● Moved up within the company in 7 months and served as Senior TL for over a year. ● Learned new systems fairly quickly in order to help teach my associates new procedures so that the transition goes smoothly. Daily duties include: ● Ensure proper coverage of console ● Adjust schedules as necessary due to absences ● Monitors chat conversations for quality and standards ● Constantly monitor performance statistics ● Correct or praise subordinates as indicated by performance ● Weekly prepare, deliver, and perform conduct performance reviews ● Document issues and communicates them with employess, peers, and managers ● Complete ongoing management training corus

Received 70 to 90 inbound chats daily from automotive customers who were in the market for a vehicle, needed service,or had other inquiries. Provided accurate information regarding availability, pricing and incentives to build rapport with the customer. Acquired contact information to provide to the dealership so that the customer could be contacted by the appropriate person. Set appointments on every applicable chat. Ensured a lasting first impression by providing signature service and thanking the customer for doing business with the client.