Jim Young Email & Phone Number

Northampton, Ma, Us

Florence, Massachusetts, Us

Cast member of "Not In Charge", a monthly storytelling-based improv comedy show that gets hundreds of people to enjoy more laughter each year. Former cast member of "The Happier Family Comedy Show", which has brought joy to countless kids and their grownups for the past several years.

Chicago, Il, Us

As a co-facilitator of NextUp's Beyond Allies program, I work to create awareness and develop skills for leaders of Fortune 1000 companies. We foster cultures of equity and inclusion by building community, teaching critical emotional intelligence skills, and using interactive sessions to allow leaders to make allyship an active practice in their lives.

I help individual men, teams, and organizations defeat burnout, while simultaneously fostering the conditions for more inclusive, sustainable workplaces for all. Best of all, I make sure we incorporate a healthy mix of levity to offset the gravity of those situations. Seriously, we can do really hard -- and critically important -- work in ways that are way more fun than you could ever imagine. You should expect that when you hire a former corporate exec/expert coach & facilitator/professional improv comedian.

Amherst, Massachusetts, Us

Provided strategic leadership for IT function of international non-profit organization. Created and implemented vision for modernized IT systems and rebuilt operational processes within IT that resulted in exemplary results on major projects as well as day-to-day customer service. Introduced new governance structures that enabled business leadership to better understand IT capacity and set priorities for major IT initiatives.

Hadley, Ma, Us

Led and oversaw all functions of a high-growth, post-startup IT company. Held ultimate accountability for P&L performance, via effective integration of Sales & Marketing, Operations, and Finance & Administration teams. Worked closely with CEO to define & refine company vision, mission & values and led implementation of them the rest of the 40+ person business. Served as facilitator of executive leadership team, member of the board of directors, and chief liaison for escalated issues with customers and employees.

Hadley, Ma, Us

Managed a team of technicians who serve as the I.T. departments for local area businesses. Served as strategic adviser to clients, helping them align IT investments with long-range business objectives.

One-month leave of absence to deal with severe case of burnout.

Evaluation Systems ("ES") is a business unit within Pearson's North American Education business. With approximately 200 employees across three office locations nationwide, headquartered in Hadley, MA, ES provides teacher certification testing services to more than 20 states. I began my career at ES as a Sr. Database Administrator. My primary duties revolved around database administration and systems support for multi-million dollar, e-commerce web sites. In 2010 I was promoted to a Team Lead position, managing a staff of two database administrators to provide support for production systems, software development, system performance, technical infrastructure, data policy compliance (PII, PCI), system configuration and software release management. During this time I also worked with business users and a range of technical staff as the lead architect and developer of a business intelligence product that is now used by nearly 20 of Pearson's state clients and hundreds of colleges and institutions. I especially enjoyed learning about the teacher certification testing process during the business analysis phase of the project and understanding the ways that testing data is used. In 2013 I was promoted to Manager, Application Systems. This expanded role recognizes my increased responsibilities for software management, project management, system integration and disaster recovery, among others. I have also taken on management of a team of three software developers in a reconfigured team that includes my existing staff.

Springfield, Massachusetts, Us

Disability Management Services is a third-party claims processing company in the insurance industry with approximately 200 employees between its Springfield, MA headquarters and a Syracuse, NY satellite office. My role at DMS was focused on directing a staff of seven software developers and business analysts to provide systems support for insurance claims and customer service applications. The suite of in-house applications we managed were used by a variety of departments including Accounting, Claims, Policyholder Services and Actuarial. My primary responsibility was to prioritize system support requests across these departments, allocating a constrained set of IT resources to the highest value projects and tasks. I accomplished this by actively managing our request tracking system, meeting quarterly with senior business leadership (Assistant Vice Presidents, Directors and Vice Presidents) to review changing business needs. My group also carved out time for projects aimed at increasing operational efficiency, such as implementation of a new check-writing software system that both streamlined the production of claim checks and vastly improved their usefulness to the claimants. The highlight of this position for me was being selected to lead one of two cross-functional groups that studied the viability of breaking into the short-term disability claims processing market. I acted as the facilitator of our group, setting meeting agendas and running the discussions for our group during the study, which lasted several months. I also participated in all phases of our study including market analysis, assessment of our operational capabilities to take on new business, market entry strategies, staff training requirements, financial modeling and the development and delivery of our final proposal to the executive management team.

Us

New York, Ny, Us

Day, Berry & Howard was a 100 partner law firm based in Hartford, CT with satellite offices in Boston, Stamford, New York City and Miami. I served as a senior IT manager responsible for numerous back office systems. Though my reporting relationship was to the CIO, much of my time was spent working directly with senior business managers and partners to manage, design and support critical business systems.

B.A., Marketing

Education record

Coaching

Foundational Skills, Coaching