Chuck Lau Email and Phone Number
Chuck Lau work email
- Valid
Chuck Lau personal email
Being a firm believer in putting people first, Chak (alias Chuck) has gone through a multitude of work experiences that has allowed him to educate, learn and ultimately grow into the person he is today. His end goal would be to provide the best lives possible for human kind. His current journey involves getting "the right people on the bus" in order to drive sustainable growth and coaching them to hopefully be the ones driving that bus in the future.As a certified Teacher / Trainer awarded by Cambridge International, Chuck has always endeavoured to keep a growth mindset and to take every challenge thrown at him as a learning opportunity. Being a strong believer of discipline and conscientiousness, he holds himself to high standards and expects others to follow as closely as possible -- you are, after all, the average of the 5 people closest to you.Outside of work, Chuck is mostly found at home with his life partner and 3 cats, sometimes working on random projects related to video editing, SEO or another DIY scratching post. Other times, Chuck could also be found playing badminton or bouldering.Skills and Experience:- Organisational Change Management- Performance Management- Talent acquisition and Development- Operations Management- Project Management- Sales and Marketing- Manufacturing and supply chain management- Account and brand management- Copywriting- Market Research- Data entry and Analysis- SEO / Content Marketing- Tutoring (Mathematics and English)- Customer Support
Comfort Works
View- Website:
- comfort-works.com
- Employees:
- 38
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Head Of OperationsComfort Works Apr 2023 - PresentObjective: To oversee and manage all aspects of Comfort Works’ operational effort in delivering world-class products, services and customer experience to its customers worldwide.- Develop and implement key processes and operational plans that align with the company's strategic objectives and goals, including identifying key performance metrics, measuring and tracking OKR progress, and implementing corrective actions as needed.- Manage and optimise production processes to ensure quality, cost effectiveness, and timely delivery of products to meet customer demands.- Collaborate with cross-functional teams to identify areas for improvement and implement process improvements to increase efficiency and effectiveness. - Develop and manage the operations budget and forecast, monitor and control expenses, and report on variances to senior management. - Assign and drive internal metrics to measure production and CX performance, quality of processes, resourcing and ROI. - Drive best-in-class customer experience by identifying and implementing customer-centric initiatives that will enhance the overall customer experience.- Oversee all aspects of production, logistics, and supply chain management including procurement, inventory management, production planning, scheduling, quality control, and shipping our products to our customers.
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Operations ManagerComfort Works - Custom Slipcover Jul 2018 - Apr 2023Objective: Ensuring even more people worldwide are aware that a slipcover solution exists, and that they've made the right choice going ahead with Comfort Works to save their sofa.- Managing a Business Development team of 5 to acquire market share from the regions of France, Germany, Spain and Japan- Ensuring sustainable growth through digital marketing as well as multi-lingual customer experience- Tracking and optimisation of CX SLAs, NPS and Digital Reputation- Mentoring and coaching rookies into new leaders
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Assistant Operations Manager And Seo SpecialistComfort Works Jul 2015 - Jul 2018Objective: To optimise ROI for customer operations and increase organic visibility for our website through SEO strategies- Lead a team of 2 to ensure our SLA of responding to our customers within 24 business hours- Scaled our made-to-measure slipcover services into an internal feature that enhances customer service productivity- Generated regular search-optimised content that's also re-purposed for email marketing- Created search-optimised landing pages for product launches and lead generation- Tracked and reported core KPIs for customer success and organic acquisition
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Client Service DudeComfort Works Jun 2013 - Jul 2015Objective: Ensuring a world of happier people with prettier furniture through slipcovers- Omni-channel Customer Support / Client Servicing- SEO Copywriting and Blog Content Creation- Assisting in Supply Chain Management- Collecting and Disseminating Feedback to other Departments for Continuous Improvement
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Part-Time English TutorCambridge House Setia Alam Jun 2011 - Jan 2016Tutoring English part-time
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Web Content DeveloperPlentisoft Sdn Bhd Aug 2012 - May 2013MalaysiaWeb Content Development: Copywriting for sales letters, press releases, blog articles, video scripts and eBooks.Research: Search Engine Optimization, Social Media Marketing
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Math TeacherSri Sekolah Tenby Aug 2011 - Dec 2011Setia Eco ParkTeaching: Taught Maths, planned and executed lessonsOthers: Set Term Examination Papers and performed several simple administrative duties.
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InternLeo Burnett Melbourne Jan 2010 - Mar 2010Account Management: Assisted the Account Director in writing briefs, planning media schedules and conducting market research and surveys.
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WorkerSafety Marine Australia Jun 2008 - Jul 2008Sales: Sold lifejackets and rafts during the Melbourne Boat Show ExhibitionManufacturing: Assembled and folded lifejackets
Chuck Lau Skills
Chuck Lau Education Details
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Finance, Marketing -
Finance And Marketing Double Major
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2006 - 2007: Trinity College Foundation
Frequently Asked Questions about Chuck Lau
What company does Chuck Lau work for?
Chuck Lau works for Comfort Works
What is Chuck Lau's role at the current company?
Chuck Lau's current role is Organisation Organiser || EOS, OKR & Scrum Advocate of Comfort Works.
What is Chuck Lau's email address?
Chuck Lau's email address is ch****@****rks.com
What schools did Chuck Lau attend?
Chuck Lau attended University Of Melbourne, University Of Melbourne, 2006 - 2007: Trinity College Foundation.
What skills is Chuck Lau known for?
Chuck Lau has skills like Social Media Marketing, Blogging, Seo, Research, Market Research, Social Media, Teaching, Powerpoint, Microsoft Office, English, Copywriting, Problem Solving.
Who are Chuck Lau's colleagues?
Chuck Lau's colleagues are Ong Jing Hang, Van Tye, Manisha Kaur, Simon Bindgen, Aaron Wong, Wilson Chow, Wei Ching Ng.
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Charles Lau
Sarawak, Malaysia -
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