Christina Osorio Email & Phone Number

• Track, submit and process expenses for 15+ employees using Concur/SAP Database
• Issue corporate cards and train employees on usage and handling of corporate funds
• Validate and audit meal and travel expense reports as well as mileage reimbursements.
• Conduct phone interviews, in-person interviews, orientation, and onboarding for new hires.
• Provide benefit education to new employees as part of onboarding and continued education initiatives.
• Complete, analyze, and conduct employee surveys for management research.

• Collaborate within leadership teams to positively impact organizational goals and organizational targets
• Coach and develop CSRs on leadership and communication skills using targeted data and metrics
• Provide leadership support to other supervisors and senior representatives, sharing best practices
• Lead and develop Senior CSRs and Huddle Champions to drive consistent messaging of processes and updates to other CSR level staff
• Partners with leadership staff to conduct analysis of current trends and create plans to mitigate potentials issues
• Represent immediate manager in meetings as POC when out of office Provides leadership, coaching, and mentoring support to other supervisors and advocates

• Track, submit and process expenses for 15+ employees using Concur/SAP Database
• Issue corporate cards and train employees on usage and handling of corporate funds
• Validate and audit meal and travel expense reports as well as mileage reimbursements
• Conduct phone interviews, in-person interviews, orientation, and onboarding for new hires
• Provide benefit education to new employees as part of onboarding and continued education initiatives
• Complete, analyze, and conduct employee surveys for management research

• Handle member inquires and problems with compassion and empathy
• Meet member needs using careful listening skills and patience
• Enhance member satisfaction and retention by providing exceptional customer service
• Provide high quality member focused service and initiate appropriate action to resolve problems
• Provide subject matter expert advice and assistance to fellow CSR’s
• Act as a subject matter expert by responding to complex issues in a timely manner

• Creating patient charts as they are admitted on to the unit/floor
• Manage patient admissions as well as discharges (Rx, PT, and Home Healthcare Coordinating)
• Answer patient call light; seek assistance for patients as needed
• Answer all incoming phone calls, transfer or assist caller as needed
• Prepare discharge documents, coordinate prescriptions and book follow up appointments
• Assist floor manager and/or charge nurse in any/all administrative duties

Miami Lakes, Florida, United States

• Coordinating school functions and promote parent and community involvement
• Create and administer distribution of newsletters and school calendars
• Maintain children files up to date with DCF regulations
• Accounts receivable; collect and track tuition and related school fee’s
• Assist with government-based funding such as CDS/VPK vouchers and Food Program
• Plan and organize group activities, summer camp functions, fieldtrips and family events