Christina Osorio Email & Phone Number

• Track, submit and process expenses for 15+ employees using Concur/SAP Database• Issue corporate cards and train employees on usage and handling of corporate funds • Validate and audit meal and travel expense reports as well as mileage reimbursements. • Conduct phone interviews, in-person interviews, orientation, and onboarding for new hires.• Provide benefit education to new employees as part of onboarding and continued education initiatives. • Complete, analyze, and conduct employee surveys for management research. • Track and trending of timely completion of web-based training requirements for 80+ staff members• Coordinate and organize volunteer projects, community outreach functions and tradeshow/exhibits. • Responsible for coordinating national off-site conventions and workshops consisting of 80+ employees.• Assist with booking travel, car rental, negotiating with local hotels for local and nationally hosted events.

• Collaborate within leadership teams to positively impact organizational goals and organizational targets• Coach and develop CSRs on leadership and communication skills using targeted data and metrics • Provide leadership support to other supervisors and senior representatives, sharing best practices• Lead and develop Senior CSRs and Huddle Champions to drive consistent messaging of processes and updates to other CSR level staff• Partners with leadership staff to conduct analysis of current trends and create plans to mitigate potentials issues• Represent immediate manager in meetings as POC when out of office Provides leadership, coaching, and mentoring support to other supervisors and advocates• Review Team Data using QB’s, Aspect, CUCI and more for Trends and improvement opportunities• Monitor and corrects Attendance/Timesheets, track LOA and RTW issues• Analyze and track team grievances, CTM’s and all other quick base team data

• Track, submit and process expenses for 15+ employees using Concur/SAP Database• Issue corporate cards and train employees on usage and handling of corporate funds • Validate and audit meal and travel expense reports as well as mileage reimbursements • Conduct phone interviews, in-person interviews, orientation, and onboarding for new hires• Provide benefit education to new employees as part of onboarding and continued education initiatives • Complete, analyze, and conduct employee surveys for management research • Track and trending of timely completion of web-based training requirements for 80+ staff members• Coordinate and organize volunteer projects, community outreach functions and tradeshow/exhibits • Responsible for coordinating national off-site conventions and workshops consisting of 80+ employees• Assist with booking travel, car rental, negotiating with local hotels for local and nationally hosted events

• Handle member inquires and problems with compassion and empathy• Meet member needs using careful listening skills and patience• Enhance member satisfaction and retention by providing exceptional customer service• Provide high quality member focused service and initiate appropriate action to resolve problems• Provide subject matter expert advice and assistance to fellow CSR’s• Act as a subject matter expert by responding to complex issues in a timely manner• Proactively identify and track trends and issues left pending by other CSR’s • Act as SME and point of contact for ‘GA Foods’, ‘Access 2 Care’, and ‘OTC Network’• Responsible for intake, tracking and proper submittal of transportation complaints to ‘Access 2 Care• Assist Sunrise Task Team with follow up and properly closing of pending issues• Conduct Side-by-Side coaching opportunities for CSR’s requiring assistance • Accurately process and record call transactions using the designated tracking software

• Creating patient charts as they are admitted on to the unit/floor • Manage patient admissions as well as discharges (Rx, PT, and Home Healthcare Coordinating)• Answer patient call light; seek assistance for patients as needed • Answer all incoming phone calls, transfer or assist caller as needed • Prepare discharge documents, coordinate prescriptions and book follow up appointments • Assist floor manager and/or charge nurse in any/all administrative duties • Assign patients and keep track of PCT assignments

Miami Lakes, Florida, United States

• Coordinating school functions and promote parent and community involvement • Create and administer distribution of newsletters and school calendars • Maintain children files up to date with DCF regulations • Accounts receivable; collect and track tuition and related school fee’s• Assist with government-based funding such as CDS/VPK vouchers and Food Program• Plan and organize group activities, summer camp functions, fieldtrips and family events • Assist with marketing and promotional events and local community expositions • Program Scheduling, staff meetings, and inspections/audits • Organize and create events to increase community and family involvement