Christopher Hay Email & Phone Number

Austin, Texas Area

Achieve 80% of billable utilization or more.Enter service ticket time entries on the same day.Install, configure, and maintain IT infrastructure for clients including servers, storage, virtualization, and network solutionsTroubleshoot and resolve intermediate-level technical issues involving any of the following:o Microsoft’s core business applications.

Austin, Texas Area

Austin, Texas Area

• Serve as first attempt resolution for banking institutions’ technical matters, such as password resets, computer and peripheral problems, and email connectivity issues, via telephone and email (approx. 200 calls/week)
• Escalate tickets to the correct managed services as necessary
• Monitor banking institutions’ network and server equipment failure alerts and determine next steps
• Provide customers with a positive service experience

Cedar Park, TX

• Diagnose and repair all types of hardware and software issues on both PC and Mac notebooks and desktops (approx. 2200 repairs/year)
• Support end-users with service, such as processing RMAs, configuring software, and resetting Windows login passwords
• Use remote desktop sharing to troubleshoot software and driver issues and set up and install external peripherals
• Create and update OS images

Austin, Texas Area

• Computer and accessory sales
• Diagnose and repair desktop software and hardware issues
• Assembled new units for display

Houston, Texas Area

• Answer and route incoming calls
• Drafted invoices and purchase orders
• Manage equipment, installations, and appointments
• Serve as in-house computer technician for the call center

Houston, Texas Area

• Diagnose and repair desktop software and hardware issues
• Computer and accessory sales
• Customer service
• Assembled new units for display