Chaz Hall Email and Phone Number

Scrum Master• Use Scrum framework and Agile principles and effectively manage cross-functional teams to deliver high-quality software technology solutions on-time for each sprint.• Facilitate and ensure effective completion of scrum ceremonies such as Sprint Planning, Daily Scrum, Sprint Review and Sprint Retrospective.• Collaborate with the Product Manager/Product Owner to establish and communicate clear sprint goals.• Remove obstacles that impede the team's progress and drive continuous improvement.• Manage the completion of work for each sprint and provide regular reports to stakeholders on the team's progress and performance.• Collaborate with product owners to refine and prioritize product backlogs.• Encourage and facilitate collaboration, self-management, creativity, and risk-taking within the team.Automation Engineer:Front End skills: HTML, CSS, JS, Svelte, ReactBackend skills: Node.js Rest APIs, MySql, FireStoreDBTesting Skills: Unit, Integration testing, Selenium UI Testing, API Testing (Postman and Mocha/Request), Performance Testing with JMeter and K6Devops Skills: Git, Github, Jenkins, Terraform, Ansible, DockerCloud Skills: AWS (EC2 instances, S3 bucket, SQS, Cloud Watch logging, Lambda, DynamoDB, etc.) and GCP (Firestore, Functions, Storage, Hosting, etc.)

University of Maryland Medical Center - Desktop support T Rowe Price - Identified, isolated and performed troubleshooting for Windows XP/Vista/7 including but not limited to VPN setup, network printer install, file transfer, application installs and smart phone setup.Allegis - Windows 7 migration team; performed operating system upgrades and data transfers.

• Provided over the phone and remote support to over 6,000 Centers of Medicare and Medicaid Services employees, troubleshooting Windows 7 including but not limited to: Active Directory password resets, VPN setup, network printer install, file transfer, application installs and smart phone setup.• Monitored email ticketing system • Processed severities and managed escalations• Worked with Remedy ticketing system, Tivoli remote tools, active directory and various apps

- High volume phone support to over 80 million subscribers nationwide- Team Lead