Christopher Montes Email & Phone Number

Greater Seattle Area

I run my own independent, multi-faceted production company!What started as a Pre-Pandemic Courier Service for the Greater Seattle Area has turned into an ultra-lean production studio and creative consulting firm.

Greater Los Angeles Area

• Managed all operations of the customer service department
• Developed and created a new team to focus on meeting and exceeding established business goals and the objectives of the company and the two brands we produced
• Ensured customer inquiries regarding product, and logistics-related issues were handled in a timely and efficient manner
• Proactively identified opportunities to improve and enhance systems and processes to increase the efficiency and effectiveness of team
• Identified opportunities to train, monitor, and coach to identify sales opportunities
• Collaborated with all department leaders to identify and implement process improvement strategies

Long Beach, CA

• Increased brand awareness within the community
• Managed events and inspired customers to create art
• Aided in AR/AP management and consulted CEO on best business practices
• Managed social media pages and website

Los Angeles, California, United States

• Managed all operations of the customer service department
• Held Responsible for coordinating all activities, resources, and processes in place necessary to fulfill customer and company requirements from beginning of production through delivery
• Developed and refined the team by administering coaching sessions and team meetings
• Researched continuous process improvement and opportunities to drive accuracy, consistent service, proactive internal and external customer support, and efficiency within my department
• Evaluated staff performance, provided guidance and coaching, and on-going development

Santa Ana, CA

• Managed all aspects of customer service for Harveys ecommerce store, within a ROWE work environment (Results Only Work Environment – 90% remote)
• Heavy customer service interaction via phone, email, and social media to process website orders, suggest products/services, resolve product or service problems and the overall handling of all company correspondence
• Created and implemented new policies and procedures to set guidelines for website FAQ and company standards
• Worked directly with Creative, Marketing, Production, Distribution and Retail Store teams to execute solutions on high-level customer service issues
• Managed customer service of Social Media platforms: Website Q&A, Product Reviews
• Supervised website returns, exchanges, and warranty services

Santa Ana & Los Angeles, CA

• Managed operations of retail locations, retail employees, and all events
• Maintained store staffs: recruitment, training, orientation, development, coaching, counseling/discipline, and overall encouragement and performance of associates in meeting KPI and career development
• Achieved financial objectives by skillful planning of store budgets, expense management, product replenishment, store inventories, low shrinkage goals and executing successful in-store events
• Formulated customer-enticing visual merchandising plans for display of products and point-of-purchase
• Worked closely with marketing team to coordinate all in-store events
• Developed “Harveys Book” an interactive customer experience to build relationships with new and existing customers

Santa Ana, CA

• Oversaw all showroom operations for Harveys showroom, built relationships with customers, wholesale vendors, local retailers, visiting partners and artist collaborators

Grand Terrace, CA

• Coordinated and managed all business office functions while assisting the Executive Director
• Managed all accounts payable and accounts receivable
• In-house HR liaison for all 40+ employees

Corona, CA

• Coordinated internal control and auditing of internal claim adjusters via accounting/compliance procedures
• Held responsible to purchase, maintain and stock office supplies and equipment for office of 120+ employees