Sub-Contract Project Manager
Black Ice Systems
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Craig Thomas Email & Phone Number
Sub-Contract Project Manager
at
Black Ice Systems
1 work email found
@liv.ac.uk
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Sub-Contract Project Manager
Location
Liverpool, England, United Kingdom
Who is Craig Thomas? Overview
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Quick answer
Craig Thomas is listed as Sub-Contract Project Manager at Black Ice Systems, based in Liverpool, England, United Kingdom. AeroLeads shows a work email signal at liv.ac.uk and a matched LinkedIn profile for Craig Thomas.
Craig Thomas previously worked as Master of Science (MSc), Information Technology at Study Break and Senior Manager, Information Technology | IT Domain - Business Directorate at Telefónica. Craig Thomas holds Master Of Science (Msc), Information Technology from University Of Liverpool.
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Email format at Black Ice Systems
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{first_initial}{last}@liv.ac.uk
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Profile bio
About Craig Thomas
A dynamic, commercially focused and results oriented business driven IT leader.A proven track record in information technology, service and operational excellence and business transformative change. Core values built entirely around the customer, keeping promises, teamwork and nurturing talent.A career across start-ups, nationals, multinationals & global organisations, across multiple industry sectors, leading, shaping & implementing strategies in complex technology-dependent enterprises and service provider organisations.A turnaround leader with deep experience in IT and operational excellence, and with a focus on driving change that delivers business-value, specialising in performance, service management and customer success, complemented with senior experience in technology and business strategy, sales collaboration, operating model innovation and business programmes. Exceptional executive stakeholder and customer engagement skills to C-suite, with a background in technology across infrastructure, business applications, managed services, telecommunications and data networking, programme management and business architecture. A passionate technology enthusiast. Large multi-functional & geographically dispersed technical teams. 200+ staff. P&L accountability, commercial run-rate annuities >£100m ACV / GPM targets. TCV >£300m. OPEX to £25m. CAPEX £15m+Senior IT leader:Focused on Business outcomes & operational excellenceBusiness model innovation / strategyService & solution deliveryBusiness applicationsInfrastructure & NetworksPeople, talent developmentCustomer management, consultative approachBusiness Process optimisation & re-engineeringRisk mitigation, governance & oversightBusiness Programmes and ChangeService management best practiceCost reduction & management
Listed skills include Service Delivery, Strategy, Outsourcing, Management, and 41 others.
Current workplace
Craig Thomas's current company
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12 roles · 39 years
Craig Thomas work experience
A career timeline built from the work history available for this profile.
Master Of Science (Msc), Information Technology
Current
2014 - Present
~12 yrs 5 mos
Senior Manager, Information Technology | It Domain - Business Directorate
Accountable for end to end IT service portfolio for the business domain. Overall responsibility for leading service delivery end-to-end supporting the business directorate through combination of insource and outsource operating models, including integration and management of services, across business applications, infrastructure and managed / cloud.
2012 - 2014
~2 yrs
Head Of Customer Management | Managed Services
Overall responsibility for Customer Management for shared and managed infrastructure and communications services across the entire customer base / market verticals. Led team of high achieving Service Directors, Service Managers and Service Consultants focused entirely on service excellence and sustained customer engagement and relationships, resulting in.
2010 - 2011
~1 yr
Head Of Service Operations | Managed Services
Accountable for the overall Service Portfolio, with end-to-end responsibility for Service Operations, including Shared and Managed Service Infrastructure and Communications for >17k Customers and annual revenues >£300m. Responsibilities extended across operations including Service Desk 24x7x365, Technical Support, Billing Enquiries, as well as Service.
2009 - 2010
~1 yr
Head Of Service Management | Managed Services
Overall responsibility for Service Management - professional customer account management for all standard and managed service customers, ranging from standard propositions to high-value service contracts. Total run rate revenues >£300m across all market verticals. Strong sales collaboration with delivery of differentiated service models to successfully.
2007 - 2009
~2 yrs
Information Technology Lead | Interim Role
Interim management position leading on Infrastructure Service and Delivery end to end supporting Co-operative group IT estate, including Retail (FMCG), Specialist Retail (Travel, Funeral Care) and Corporate Services. Key areas of focus included strengthening service propositions, service performance and operating framework, as well as senior stakeholder.
2006 - 2007
~1 yr
It Portfolio Head & Cio Advisory | Service & Supplier Management | Interim Role
Interim management position in IT focused largely on Infrastructure and Business Applications service & supplier performance. Led on executive stakeholder engagement and relationship management, delivery of TOM Commercial Framework across E2E, ISS and BPS. Delivery included performance management of services end to end. Also provided CIO advisory on.
2003 - 2005
~2 yrs
Head Of Information Technology & Customer Operations | Interim Role
Omne Communications
Interim Head of IT & Programmes and Customer Operations. Member of the management board responsible for Information Technology, Customer Operations, and Service Management. Responsibilities extended across the IT estate including technical support, business applications, infrastructure and networks, customer service, project management and billing.
2002 - 2003
~1 yr
Head Of Billing Services | Consumer Division
Ntl: Home
Responsible for UK Consumer Billing for 4m residential customers, including billing operations and production, billing projects and billing strategy. Commercial and performance management for print and fulfilment vendors. Management of large multi-site operational teams.
2000 - 2002
~2 yrs
Senior Service Delivery Manager, Data Centres | Global Strategic Outsourcing
Responsible for IT mid-range and mainframe infrastructure, and application management services, covering technical architecture, technical support (1st to 3rd line), and database administrators. Engaged on $1b 10-year strategic outsourcing contract for Cable & Wireless Communications. Very large and complex technology estates; IBM mainframe/MVS, Tandem.
1996 - 2000
~4 yrs
Various Information Technology, Managerial, And Project Management Roles
Incl. Fraser Williams Software, Cable & Wireless/Mercury Communications, Colt Telecommunications
1987 - 1996
~9 yrs
4 education records
Craig Thomas education
Master Of Science (Msc), Information Technology
Strategic Leadership And Management Level 7 Modules
St. Helens Business College
National Certificate, Business Management Finance And Accounting Level 3
St. Helens Business College
O’ Levels
Sutton High School
FAQ
Frequently asked questions about Craig Thomas
Quick answers generated from the profile data available on this page.
What company does Craig Thomas work for?
Craig Thomas works for Black Ice Systems.
What is Craig Thomas's role at Black Ice Systems?
Craig Thomas is listed as Sub-Contract Project Manager at Black Ice Systems.
What is Craig Thomas's email address?
AeroLeads has found 1 work email signal at @liv.ac.uk for Craig Thomas at Black Ice Systems.
Where is Craig Thomas based?
Craig Thomas is based in Liverpool, England, United Kingdom while working with Black Ice Systems.
What companies has Craig Thomas worked for?
Craig Thomas has worked for Black Ice Systems, Study Break, Telefónica, Thus, A Cable & Wireless Business, and The Co-Operative Bank Plc.
How can I contact Craig Thomas?
You can use AeroLeads to view verified contact signals for Craig Thomas at Black Ice Systems, including work email, phone, and LinkedIn data when available.
What schools did Craig Thomas attend?
Craig Thomas holds Master Of Science (Msc), Information Technology from University Of Liverpool.
What skills is Craig Thomas known for?
Craig Thomas is listed with skills including Service Delivery, Strategy, Outsourcing, Management, Stakeholder Management, Service Management, Managed Services, and Change Management.
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