Dan Tran Email & Phone Number

Montreal, Quebec, Canada

• Collaborate with brokers and respond to their requests;
• Aiding in the implementation of new group insurance to clients;
• Aiding in the implementation of options for existing clients;
• Provide service, support and technical assistance to customers for the administrative aspect of group insurance, by phone and email;
• Prepare documents for clients and brokers;
• Evaluate and process requests for information received from customers/prospects;

Montreal, Quebec, Canada

• CXR:
• Open and manage existing customer accounts by recording and maintaining account information
• Answers a high volume of customer calls and achieve Service Level of 85%
• Obtain and evaluate all relevant information to handle inquiries, orders, and complaints promptly and professionally
• Direct or escalate requests and unresolved issues to the designated resource
• Increase revenue through inside sales initiatives

Montreal, Canada Area

• Respond in a timely and effective manner to various customer correspondence for services and products; via telephone, email, web, portal, fax or in person
• Listen effectively to customers in order to identify customer needs to bring all requests and inquiries to a positive resolution
• Provide customers with instructions for online access to information or distribution of necessary forms and applications; as may be required for new customer accounts open, credit adjudication or service… Show more
• Provide customers with instructions for online access to information or distribution of necessary forms and applications; as may be required for new customer accounts open, credit adjudication or service agreements
• Maintain quality records of all customer contact by updating all call data on customer account immediately following each customer interaction
• Work collaboratively with colleagues in other departments; service and delivery; to ensure appropriate resolution to customer issues

Montreal, Canada Area

• Serving customers (in English and French), mainly by email but also by phone or in person within the reception area, for the following inquiries: information on custom printed products, follow-up on orders, turnaround.
• Managing and posting daily updates on… Show more
• Managing and posting daily updates on the company's social media accounts (Facebook, Instagram, Google Reviews);
• Credit card refunds by Stripe or PayPal;
• Follow-up on lost package claims with Canada Post, United States Postal Service, DHL and UPS;
• Reception of deliveries of products such as sublimation paper rolls, sublimation protection paper rolls, lasered pre-cut fabric, ink catridges, wooden frames (all necessary components for the production of custom.

Montreal, Canada Area

• Translating general texts from French to English using client-specific terminology for the websites and mobile applications that they've built for various clients, and ensure consistency.

Montreal, Canada Area

• Troubleshooting via email for any customer-related requests for their mobile devices to be able to read purchased e-books and/or to be able to listen to purchased MP3 files (verification of the validity of the links.
• Resolution of complaint emails from dissatisfied customers (product information, follow-up on orders, waiting times, compensations… Show more
• Resolution of complaint emails from dissatisfied customers (product information, follow-up on orders, waiting times, compensations, etc.);
• Investigation of fraudulent orders;
• Refunds on gift cards and credit cards via Monéris;
• Authorization of pending orders and contacting the supplier(s) if there are any missing goods;

Montreal, Canada Area

• Respond to customers calling for basic inquiries (general information, in-store reservations, product transfers from within the chain, import requests, internet orders, order tracking, etc.);
• Respond to customers calling for basic tech support (licence activation, merging of accounts, Adobe ID verification, explanation of the apps and their functionalities, etc.);
• Respond to customers calling for questions related to their devices (purchasing process,downloading, troubleshooting… Show more
• Respond to customers calling for questions related to their devices (purchasing process,downloading, troubleshooting for transferring ebooks to e-readers, tablets, smart phones, etc.);
• Redirect calls to the right department;
• All other related tasks. Show less

Montreal, Canada Area

• Wine and food pairing tips;
• Greeting the customers and making them feel welcome;
• Keeping the shelves stacked and making sure the bottles are facing the right way;
• Working the cash register.

Montreal, Canada Area

• Coding and site design using the Wordpress platform;
• Database management on MySQL via phpMyAdmin;
• Graphic design on Adobe Photoshop and Macromedia Flash;
• Daily content updates on the site;
• Managing a team of over 20 music writers;
• Assigning them music to review and motivating them to achieve the set objectives and expecteddeadlines;

Montreal, Canada Area

• Communicating with the buyers and record labels;
• Designing and building the one-sheets for the newest releases with the help of Adobe Photoshop and Acrobat;
• Assembling all the one-sheets together to create the catalogues weekly according to their genres;
• Compile a monthly list of the best-selling albums with Microsoft Excel;
• Reception and shipping of merchandise from Canpar and FedEx.

Montreal, Canada Area

• Balancing of the two cash registers at the end of the shift;
• Counter and table service.

Montreal, Canada Area

• Clerk at the customer service information counter;
• Working the cash register.

Diploma Of Collegial Studies, Creative Arts

Film Study, International Cinema, Photography, Film Production, Television Production, Art Criticism.

Diploma Of Collegial Studies, Health Science

Biology: General Biology I Chemistry: General Chemistry Mathematics: Calculus I, Calculus II, Linear Algebra Physics: Mechanics.

Diploma Of Secondary Studies, Enriched Program