Run all day to day operations as onsite property manager for the Inn. Manage the business and our employees and insure that every guest experiences world class customer service from everyone working for our property. As property manager for the inn, I acted in many aspects as an owner operator, being responsible for nearly every facet of the business and being the face of our business. Responsible for front desk operations (reservations, processing payments, acting as concierge for our guest and other travelers), housekeeping (training, staffing, coaching, quality assurance, maintenance), security, business reports generation, customer dispute resolution, payroll, ordering of supplies, and consulting with the owner on areas for improvement (i.e. form creation/editing, remodels, guest amenities, SOP guidelines, etc.).

In the absence of the classroom teacher, provided instruction and managed the learning environment. Followed lesson plans provided by teachers, instructing classes between Kindergarten and Sixth Grade of up to 30 students.

Hired in September of 2005 as part-time customer service representative, and promoted to full time in January of 2006. After completing college I was promoted to Store Manager in August of 2007. As Store Manager, I directly supervised teams of 5- 15 people and was responsible for all aspects of the business within the store. I recruited, interviewed, trained, coached, and developed new and seasoned company employees to provide world class customer service, while meeting the guests' entertainment needs and driving sales results. Responsible for maintaining financial controls over shrink (daily financial accounting, receiving, shipping, customer, and employee), labor (scheduling), and operating expenses (ordering, scheduling maintenance work orders, etc.). Insured compliance of all company, state, and federal polices and laws. Ran promotional campaigns both company mandated and in-store created and teamed up with other businesses and events to cross promote and drive sales. Completed data entry and proper maintenance of all store reports. Ensured daily receipts were deposited with the bank and cash levels on hand each day were sufficient to conduct transactions.Outside of the standard duties of a store manager, I was chosen by my District Manager to train Store Managers that were new to the company and provide assistance and coaching for Managers in under-performing stores.