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Grace Fan personal email
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Driving Global Team Success & Elevating Client ExperiencesWith over 17 years of design expertise, I excel in spearheading, nurturing, and expanding global design and user research teams. From propelling a modest product design unit of 4 to orchestrating the growth of a versatile team comprising 32 talents spanning product design, visual design, UX research, and content design, I've consistently delivered impactful results.In my recent leadership endeavors across diverse companies, I've taken the helm in shaping end-to-end client experiences, focusing on seamless onboarding, engagement, and satisfaction. My leadership extends across various design functions including UX, visual design, content creation, and UX research, ensuring precision and coherence in experience design while seamlessly integrating it into strategic decision-making processes.My forte lies in fostering a culture of user empathy, adept problem-solving, and fostering cross-functional collaboration to navigate complex challenges. I bring a proven track record of driving organizational change and a keen eye for talent, having successfully recruited and developed high-performing teams.Specializing in areas such as social media, monetization, marketplace dynamics, e-commerce, ads/measurement, and analytics, I am primed to tackle new challenges and leverage emerging opportunities in the ever-evolving design landscape. Let's connect and explore how my skills can drive transformative impact for your organization.
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Head Of DesignTaskrabbit Jul 2024 - PresentSan Francisco, Ca, UsTaskrabbit is a leading marketplace app that connects skilled taskers with individuals seeking help for home tasks like furniture assembly, moving, and cleaning. As a two-sided marketplace, it empowers both taskers and clients, enhancing community engagement and simplifying everyday life.• Lead and oversee the entire product design team, including design managers and product designers.• Drive the design strategy for Taskrabbit, a marketplace app for home services such as furniture assembly, moving, and more.• Deliver outstanding design solutions that align with business objectives and enhance user experience.• Collaborate with VPs, directors and cross-functional team to ensure design supports key business initiatives and fosters innovation.• Mentor and support the development of the design team, promoting a culture of creativity and excellence. -
Design DirectorPinterest Jul 2022 - Jul 2024San Francisco, California, Us• Product Suite Strategy: Joined as Design Director for Pinterest Business Interface overseeing Ads Manager, Analytics, Trends, and Business Hub, supporting managers and designers. Developed product strategy by collaborating with cross-functional teams and stakeholders• Business Development: Collaborated with Sales and PMM to deliver Pinterest's business value to enterprise advertisers and agencies. Launched internal and external Ads Toolings, and APIs to enhance marketing capabilities• Team Development: Led Pinterest Lunch and Learn sessions to expand the knowledge of the design organization and promote team growth• Organizational Impact: Directed EPD Learning @ PinterestLunch and Learn sessions to broaden the design organization's knowledge and amplify the voice of users. Enabled CSAT Score and rolling-research initiatives to gauge the success of design efforts -
Head Of Design, MonetizationTiktok Feb 2021 - Jul 2022Los Angeles, California, Us• First Monetization Design Lead in the US, built and empowered the team with passion and process• Supported and mentor design teams including product designers, UX writers, and researchers based in Mountainview, New York, Seattle, Beijing, and London • Shaped strategy and influenced organization to define product scope, set and manage OKRs into measurable design mini-projects. Aligned long-term vision by prioritizing and visualizing business solutions with design tools and methodologies• Built and fostered design process and culture. Nurtured and mentored fully functional design pods with all levels of designers, researchers; initiated design lead processes• Hired and developed the best by partnering with HRBP on hiring; created job listings, and interviewed candidates• Leverage design through organizational impact. Included XFN new hiring training and company end-of-year events -
Product Design LeadFacebook Feb 2019 - Feb 2021• Launched Facebook Business Suite Insight - a 0-1 Product for hundreds of millions of users• Built a data visualization system with the Design System team for Facebook Business • Intern manager and Interviewer• Conference Presenter -
Lead Designer, Amazon Ar Shopping ExperienceAmazon Jul 2017 - Feb 2019Seattle, Wa, UsDesign lead at Augmented Reality (AR) Shopping in Amazon BeautyPR/Impact of the product:https://www.instyle.com/beauty/lips/modiface-loreal-lipstick-amazonWorked on Amazon retail UX team (www.amazon.com)Responsibility and Achievements:- Optimize SWA(subscript with Amazon) workflow for Amazon STEM club.- Create a save or upgrade model that increases TV product sales(dramatically).- Delivered AR Shopping experience -
Senior Product DesignerZocdoc Feb 2017 - Jul 2017New York, Ny, UsZocdoc is the beginning of a better healthcare experience, empowering millions of patients to live better, healthier lives!As a senior product designer in Zocdoc last year, I led Zocdoc Provider App MVP UX and UI design. Responsibility and Achievements:- User interview card sorting and paper mockup testing. - Zocdoc provider app(for doctors to use) MVP UX design presentation for the leadership review.- Lead Sponsor Engagement UX design within Zocdoc platform.- Design use flow for onboarding new Providers. -
Creative Director | Senior User Experience DesignerOriginate Jan 2016 - Mar 2017Los Angeles, California, UsOriginate designs, builds and operates transformative technology products. As a senior UX designer in Originate, I create inspiring, strategic, and innovative design solutions for mobile applications for e-commerce, financial, service, consumer-focused platform(mobile and the web).Responsibility and Achievements:- Overall product design including user research, scenarios, use flow, sentiment analysis, user interface, prototyping and usability testing.- Present concepts to clients for approval and take responsibilities for seeing the idea through the creative process to final sign off.- Work closely with engineers, partner companies and stakeholders to deliver detail-focused product designs in an iterative and agile development environment.- Systemize internal design best practices.- Train and direct junior designers developing design concepts into functional layouts.- Project management. -
Senior Ux DesignerLiveperson Oct 2014 - Jan 2016New York, Ny, UsLivePerson is an industry lead SaaS company provide the ultimate solution for consumer connections and analysis. Lead UX designer for LivePerson digital promotional materials: responsive e-commerce B2B site(LP.com), SEM landing page (Conversion Centered) and campaigns and help product team& mobile team to deliver/ update dashboard UI/UX. Here in LP, I use my entrepreneurial spirit to identify business opportunities for word-wide clients.Responsibility and Achievements:- Prototyping interactive wireframes.- Lean UX according to business strategy.- Provide guidance for visual date. - User Analysis, visitors research.- LP Website redesigns that decrease 29% of the bounce rate. - Increase SEM landing page AI and design improve conversion rate by 46%(team effort!). -
User Experience DesignerIdeation Inc. Nov 2013 - Aug 2014Ideation is a digital production company specialized in creating web application.In production team, my responsibility is to craft interactive wireframes of high-fidelity interactive wireframe for both art and development direction.
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Web Designer/DeveloperRochester Institute Of Technology Nov 2012 - May 2014Rochester, Ny, UsMy responsibility was to come up with fresh design ideas, user research, design and finish the front-end programming for RIT Education Technology Department. I had worked 7 months on-site and 1 year remotely. -
Design Consultant At Start Fast CompanyStartfast May 2013 - Aug 2013Syracuse, Ny, UsStartFast is a venture accelerator company. During my 3-month UX designer stint, I helped five companies from around the United States and Canada. My work included branding design, UI/UX design, web design and front-end development. This project was not easy for me, but I learned a lot from my managers, Chuck and Nasir, as well as my colleagues. We always came up with a solid time management plan.- I worked with 6 companies over an intense period of 12 weeks at this venture-backed accelerator to get them investor-ready. - The products covered multiple devices & tech stacks, making jumping into and out of each companies workflow with brand development and UX solutions.- Working alongside StartFast's core team I functioned as a front-end consultant - doing everything from designing t-shirts to developing the new logo.
Grace Fan Skills
Grace Fan Education Details
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Rochester Institute Of TechnologyInteraction Design
Frequently Asked Questions about Grace Fan
What company does Grace Fan work for?
Grace Fan works for Taskrabbit
What is Grace Fan's role at the current company?
Grace Fan's current role is Design Director.
What is Grace Fan's email address?
Grace Fan's email address is gr****@****ail.com
What schools did Grace Fan attend?
Grace Fan attended Rochester Institute Of Technology.
What are some of Grace Fan's interests?
Grace Fan has interest in Environment, Education, Hiking, Horse Back Riding(Lazy Western Style), Swimming, Golf, Arts And Culture, Health.
What skills is Grace Fan known for?
Grace Fan has skills like Web Design, User Interface Design, User Experience Design, Flash, Photoshop, Html 5, Human Computer Interaction, Indesign, Javascript, Css, Adobe Creative Suite, User Experience.
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