Devon Love Email & Phone Number

Columbus, Ohio Metropolitan Area

• Diagnosed and responded to end-users’ routine technical issues
• Consistently meet call handling goals, maintaining 90% first all resolution with an average handle time under 15 minutes
• Managed Active Directory users, groups, and computers
• Assisted with upgrades, application support, and network connectivity
• Provided guidance and information regarding onboarding objectives
• Utilized Service Now ticketing system for documentation

Columbus, Ohio Metropolitan Area

• Provided end user support in a cloud/datacenter environment via telephone, instant message, and email
• Configure, diagnose, troubleshoot, and provide technical resolutions primarily for software and network related issues within SLA standards
• Managed Exchange, Azure, Active Directory users, groups, and computers
• Assisted with new user setup, VPN connectivity, MFA configuration, ongoing security groups management, and offboarding
• Utilized ticketing system to document, track and monitor user issues (ex. Service Now & Jira)
• Applied and contributed to knowledge base

• Contacted prospective clientele to create potential business opportunities and information.
• Provided information to clientele
• Building relationships with potential clients
• Collaborating with management on sales goals and planning; maintaining short- and long-term business development plans.

Columbus, Ohio Area

• Managed inbound communications relating to various customer needs that included but not limited to service inquiries, documenting customer feedback and reaching a resolution for any of the customers' concerns.
• Managed E-mails and letters from customers and responding in a timely manner
• Interacted with different levels of management which include property managers, regional managers and franchise owners, often as a liaison between them and the customer to resolve any issues on site
• Exercised the ability to keep composure interacting with disgruntle customers while solving their problems in the process

• Help students inside and outside of class
• Assist professors with additional activities

• High Performance Computing
• Completed research on securing High Performance Computing systems and the potential threat they pose on other systems.
• Built & tested clusters
• Completed research on High Performance Computing systems
• Hardware & software installation
• Troubleshooting

Bachelor Of Business Administration - Bba, Marketing

Education record

Bachelor'S Degree, Computer Science