Tye Thedford Email & Phone Number

Fishkill Ny

Assisted in launching new initiative program and processes in local office Collaborated with technical leader and supervisors on company’s latest challenges with Next Generation Photolithography Systems and distribute knowledge base training and informationMetrology 1st line engineer supporting local office for over 40 engineers and Backfilled for Metrology 3rd line North America supporting over 300 engineers and 20 customers and escalation assistance for after hours in AsiaAdvance Analysis and Metrology training for next generation equipment that helps provide customers with continues improved solutions on relevant issue related to their clients and products. Provide Tech-support on high profile and sensitive issues to ensure exceptional customer care and retentionDeveloped, reduced, and implemented, cost effective preventative maintenance times, procedures and schedules that assist with creating workable solution to increase local office KPI- Key Performance IndicatorExecute & Monitor high Escalation issue pertaining to customers specific needs of business models

Fishkill, Ny

Point of contact between customer and management during normal and escalated issues, delegated action plans, assigned engineers to daily task, determine by the customer’s specific needs Mentor, and Train engineers towards career and technical development, drive internal challenges to promoteengineer efficiencies and empowerment. Streamline best know method W.O.W that helped manpower reduction and increase engineer efficiencies 25% travel for customer’s international alliance group for new product installations and advance systems training, keyelement for customer roadmap in the Asia Market

Fishkill, Ny And Richmond, Va

Performed system installation, Field Mechanical and Software Upgrades, data analysis and troubleshoot equipment errorsFirst in line for pilot programs of new technologies critical to corporate profitability. Recruited for international training for first startup group in North AmericaOffice responsibilities included Logistics, Reliability, Quality Control, Tool Coordinator Main focus on meeting company’s contract obligations achieved by Reliability, Quality Control resources; collect data to forecast new targets objectives Served as liaison to customer’s engineers regarding technical issues and tool concerns

Fishkill Ny

Performed routine maintenance on customer’s steppers to prevent interruptions of customer’s production line Supported company’s product at customer facility and evaluated and repair electronic circuit boards, control systems, pneumatics, optical elements, lasers, servos, networks & software

Kitzingen, Germany

▪E.O.E. Officer, Publication Officer, Platoon Squad Leader▪Participated in small and large scale civilian and military construction work▪Planned and executed the arming and disarming land mines▪Assisted in the construction of bridges▪Specializes and performed electric and non-electric demolition exercises▪Army Certified with heavy equipment and transportation vehicles▪Honors: Good Conduct Medal, National Defense Service, Army Services Award, Southwest Asia Service Award,Persian Gulf Duty Award, Honorable Discharge